We are now looking for individuals to join our team as Medical Secretaries, also known as Outpatient Access Rep in our network. These Medical Secretaries perform clerical tasks for our practices such as patient registration, patient scheduling, and charge entry to initiate patient billing. Outpatient Access Specialists are accountable for efficient work performance and excellent customer service.

Primary responsibilities include:

• Reception: Greets patients to initiate positive ambulatory experience, requests patient identification. Assures cleanliness and order in the waiting room/lobby.
• Registration: Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes.
• Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record.
• Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers.
• Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as front-line problem solver.

QUALIFICATIONS:

• High School diploma required
• 1-year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

Preferred:

• Medical terminology experience preferred
• Demonstrated ability to word process documents and enter data into a database.
• Demonstrated skills related to achievement of customer satisfaction.
• Demonstrates the ICARE values to patient, families and staff.
• Ability to act as a resource to less experienced staff.

http://rochester.edu/working/hr/jobs

EOE Minorities/Females/Protected Veterans/Disabled

Job Type: Full-time

Pay: From $17.47 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Able to work between the hours of 7:15 am-4:30pm.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• working in a fast paced Environment: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• Appointment scheduling: 1 year (Preferred)
• Multitasking: 1 year (Preferred)

Ability to Relocate:

• Rochester, NY 14623: Relocate before starting work (Required)

Work Location: In person