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University of North Texas
Denton, TX | Full Time
$44k-56k (estimate)
1 Month Ago
Student Experience Representative
$44k-56k (estimate)
Full Time | Foundation 1 Month Ago
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University of North Texas is Hiring a Student Experience Representative Near Denton, TX

Department
UNT-Integrated Student Svc Ctr-164820
Job Location
Denton
Full Time/Part Time
Full-Time
Retirement Eligibility
TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.
Salary Information
$33,660.00
Department Summary
The primary purpose of the Integrated Student Service Center (ISSC) is to provide a progressive and simplified student experience across the areas of financial aid, student accounting, money management, registrar and admissions. Central to the ISSC model is to promote a culture that supports customer service, student satisfaction, retention, and student success.
Position Overview
The Student Experience Representative will report to the leadership of the new Integrated Student Support Center. Central to this role is promoting a progressive and simplified student experience and a culture that supports customer service, student satisfaction, retention, and student success. This position is responsible for providing student service activities for the Division of Enrollment.
Additional Posting Details
Minimum Qualifications
A minimum of one year of experience working with students or customers in a service-oriented environment.
Knowledge, Skills and Abilities
  • Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
  • Proven ability to work effectively as a team member.
  • Experience in Microsoft Office Suite, student information systems, CRM.
Preferred Qualifications
  • Bachelor’s degree or an equivalent combination of education and/or experience.
  • Experience working at UNT or a similar university.
  • Working knowledge of student information systems (including but not limited to PeopleSoft and SalesForce.
  • Experience in higher education, preferably a one-stop service model, financial aid, registrar, and/or student accounting.
  • Experience working with diverse populations of students, staff and faculty desired.
  • Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
  • Sensitive to cultural diversity and backgrounds.
  • Proven ability to work effectively as a team member.
  • Experience in Microsoft Office Suite, student information systems, CRM.
Required License / Registration / Certification
Work Schedule
Monday – Friday, 8am-5pm, occasional evening or weekend as required
Driving University Vehicle
No
Security Sensitive
This is a security sensitive position
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title
Student Experience Rep
Physical Requirements
Sitting, Talk or Hear, Ability to communicate
Job Duties
o
Provide first-level contact for a variety of enrollment related student services in a professional manner, to students, parents, and campus department personnel. Contact may be by phone, in person, or virtually.
o
Responsible for answering questions, providing general information, researching solutions, and solving issues related to financial aid, enrollment, admissions, academic records, billing, and payments. Requires analysis and compilation of data from a variety of sources.
o
Responsible for understanding and interpreting the needs of students and providing support across all enrollment services areas. Utilize existing tools and assist students in navigating confidential student information across multiple systems.
o
Effectively utilize the CRM database to assist students and track requests across the student lifecycle. Responsible for ‘whole-student’ case creation and routing, utilization of available tools and follow-up/escalation as appropriate.
o
Comply with all university policies, rules, and regulations including attending work regularly and punctually.
o
Undergo ongoing training on federal, state, and institutional regulations and business processes/policies.
Posting Detail Information
Posting Number
S8076P
Position End Date (if temporary)
Special Instructions to Applicants

Job Summary

JOB TYPE

Full Time

INDUSTRY

Foundation

SALARY

$44k-56k (estimate)

POST DATE

04/13/2023

EXPIRATION DATE

04/26/2024

WEBSITE

untgiftplanning.org

HEADQUARTERS

DENTON, TX

SIZE

3,000 - 7,500

FOUNDED

1890

TYPE

Private

CEO

KEN NEWMAN

REVENUE

$200M - $500M

INDUSTRY

Foundation

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