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Administrative Support Associate-Journey
University of North Carolina Charlotte
Charlotte, NC | Full Time
$44k-55k (estimate)
1 Month Ago
Administrative Support Associate-Journey
University of North Carolina Charlotte Charlotte, NC
$44k-55k (estimate)
Full Time | Colleges & Universities 1 Month Ago
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University of North Carolina Charlotte is Hiring an Administrative Support Associate-Journey Near Charlotte, NC

Administrative Support Associate-Journey
Please see Special Instructions for more details.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Hybrid Teleworking schedule available once onboarded into this role.
Position Information
General Information
Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 010077
NC Salary Grade Equivalency GN04
Classification Title Admin Support Associate
Working Title Administrative Support Associate-Journey
Salary Range 33,540 - 42,779
Anticipate Hiring Range 33,540 - 38,750
FLSA Status Non Exempt
Division Business Affairs
Department Facilities Management (Adm)
Work Unit Facilities Management AVC
Work Schedule
  • Full -Time REMOTE 8:30 a.m. - 5:30 p.m. Monday - Friday
  • With the occasional requirement of coming into the office, when needed
  • Ability to work a flexible schedule between the hours of 7:00 am - 5:30 pm, as needed.
Primary Purpose of Position
Positions in this banded class are characterized by their performance of a variety of administrative, secretarial, and office support duties. Positions require knowledge of the office or work unit policies and procedures in order to communicate information involving programs, functions, and services. Duties performed may include preparation of documents and reports, the use of office technology, compiling records, organizing and maintaining files, posting information, greeting/referring/assisting visitors/clients/staff/others, mail distribution, and photocopying. The completion of work often involves a public contact role to obtain, clarify, or provide information regarding activities of the work unit or program. Positions may serve as the primary staff assistant to a department or program manager.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school, or completion of its equivalency, and two years of office/clerical work experience; or an equivalent combination of training/experience.
Essential Job Duties
The Administrative Support Associate provides support to the Facilities Operations unit. Duties include, but are not limited to:
  • Answer phone calls, enter accurate data, maintain spreadsheets, and other professional requirements in an office setting.
  • Work with all personality types to accomplish business needs.
  • Build and maintain effective productive customer relations.
  • Interact with customers, supervisors, and others from multiple departments.
  • Develop and maintain effective working relationships with others in order to encourage and support communication and teamwork.
  • Communicate with management to obtain understanding of the organization mission and objectives.
  • Maintain high level of service aptitude and program knowledge.
  • Independently make decisions using sound professional judgement. accordingly with established policies and procedures.
  • Demonstrate respectful, courteous professionalism and integrity at all times.
Other Work Responsibilities
  • Maintain accurate information logs and forms which include work requests.
  • Resolve customer issues by adhering to established Facilities Operations policies and procedures.
  • Respond to inquiries which require written explanation of established policies, procedures and programs.
  • Applies knowledge and interpretation of policies and procedures to provide professional, positive, and supportive communication of information.
  • Respond calmly to people under stress or expressing displeasure with situational factors.
  • Perform other duties as assigned and/or delegated.
Departmental Preferred Experience, Skills, Training/Education
  • Graduation from high school or GED equivalency, and two years of office/clerical work experience/administrative support; or an equivalent combination of training/experience required.
  • Computer literacy is required.
  • Ability to multi-task and remain calm and composed in high-stress situations.
  • Ability to effectively communicate the English language (reading, writing, interpretation and comprehension) required.
  • Ability to follow written and verbal instruction.
  • Attention to detail.
  • Effective skills in verbal, written, and interpersonal communications.
  • Knowledge and skill with Google Chrome, Microsoft Office Suite and willingness to learn new programs.
  • Ability to effectively work/interact with persons from different backgrounds and cultures.
  • Ability to foster and create an atmosphere of teamwork.
  • Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.
Necessary Licenses or Certifications
  • Valid driver's license. Administrative Support Specialist may operate assigned vehicles on and/or off campus and must possess, maintain, or obtain a valid driver's license upon appointment to the position.
Work Location FM - Finance and Business Operations
Posting date 05/15/2024
Closing date 05/29/2024
Proposed Hire Date 06/17/2024
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Hybrid Teleworking schedule available once onboarded into this role.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you learn about this posting?

    (Open Ended Question)

  2. * Have you ever received exceptional customer service? If so, please describe the experience.

    (Open Ended Question)

  3. * Describe an experience where you felt the person helping you lacked customer service skills.

    (Open Ended Question)

  4. * Do you have two years of office/clerical work experience? If so, please explain your experience as it relates to this position.

    (Open Ended Question)

  5. * Please describe your professional computer and software skills (i.e. Google Gmail, Google Calendar, MS Office, etc). Be specific about the software, level of expertise, and the types of files you have created with each application.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References
Optional Documents
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$44k-55k (estimate)

POST DATE

05/18/2024

EXPIRATION DATE

05/25/2024

WEBSITE

uncc.edu

HEADQUARTERS

CHARLOTTE, NC

SIZE

3,000 - 7,500

FOUNDED

1946

TYPE

Private

CEO

JORDAN POLER

REVENUE

$200M - $500M

INDUSTRY

Colleges & Universities

Related Companies
The University of North Carolina at Charlotte UNC Charlotte University of North Carolina at Charlotte Pitt County
About University of North Carolina Charlotte

UNC is a research university that offers research-based educational programs.

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