Organization: Catholic Charities of New Mexico 

Location: Encantada Apartments, 300 Canal Blvd. SW, Los Lunas, NM 87031

An Off-Campus Work-Study Position - MUST have a Work-Study Award

SUMMARY

The primary function of the Resident Services Coordinator (RSC) is to effectively assist residents that have
requested support in enhancing the quality of their daily lives and to participate in the educational and economic
mainstream. It provides residents with information about and supportive access to local services and resources that
may assist the residents in achieving their life opportunities and objectives.

RESPONSIBILITIES

 Surveys residents to assess their needs and demands, works with the Project Development Director to
develop a Yearly Service Plan for the property that is approved by the CEO prior to implementation.
 Creates a supportive atmosphere in which services staff works side-by-side with property management
staff to develop a comprehensive approach that focuses on helping residents to sustain their housing and
maintain a quality of life.
 Ensures that all programs and services are culturally appropriate and special needs sensitive, and works
with all additional partnering agencies to make certain that residents are fully engaged in program planning
and implementation.
 Coordinates schedules, community/service space, volunteers, and personnel for third-party services
providers, organizes recreational and community building activities, educational activities (i.e. computer
classes), and support groups.
 Welcomes new residents (and establish contact with existing residents) and explains to them that the
resident services program, its offerings, and the RSC role in providing information and support in assisting
residents interested in accessing local service resources.
 Identifies, assesses, selects, develops, and maintains referral partnership relationships with local service
resource agencies that effectively assist residents to achieve their life opportunities objectives.
 Provides supportive linkages between residents and referral agency staff when residents or agencies request
assistance.
 Works with the property management team when a resident is identified as being in jeopardy of eviction
and offer linkages and referral support to the resident to positively and quickly rectify the situation.
 Establishes resident services programs targets. Consistently tracks and measures program targets progress.
Regularly reports program outcomes to both internal and external stakeholders. Analyzes and utilizes
outcomes data as the basis for continuous program improvement.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

WORK EXPERIENCE REQUIREMENTS

- Must have one year of experience with community organizing and the social services system.
- One-year minimum of experience working with under-served populations.
- Valid and clean record of NM driver’s license with reliable personal transportation.
- Must be able to work independently with minimum supervision.
- Multi-task and complete assignments that occasionally occur in a stressful environment; strong verbal,
written, and interpersonal communication skills.
- Computer and technology proficient; must be able to easily use Microsoft Office software (Word, Excel,
Publisher and Outlook).
- Demonstrated experience in successfully working with diverse populations.
- Detailed; administrative accountability.
- Program evaluation experience is helpful.

EDUCATION REQUIREMENTS

- Associates degree in relevant field OR a satisfactory equivalent combination of education and experience.
- Bilingual in English/Spanish preferred.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.