Veterinary Medicine and Surgery

The at MU is on a mission to educate and train outstanding clinicians and scientists from diverse backgrounds, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people.Simply put, our mission is to Teach, Heal, Discover, and Serve.

Veterinarians throughout the Midwest refer animal clients to the for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare.

Our Small Animal Front Desk Staff play a critical role for the hospital, serving as the first face our clients meet as well as a central hub for the clinic and its operations.Incumbents handle front desk reception duties as well as numerous other administrative and customer-related duties.

Key responsibilities of this position include:

• Provide outstanding, professional customer service at the Veterinary Health Center front desk; answer and route phone calls; managing in-person foot traffic and greeting clients.
• Receive emergency cases and page trauma and emergency personnel.
• Utilize clinic record keeping systems and platforms to properly register and admit patients; confirm or update patient and client information; and schedule appointments, verifying patient symptoms and medical issues to ensure appropriate service.
• Work closely with the veterinarians, students, technicians, and other staff to ensure adherence to business processes, policies, and procedures.Provide training and orientation to new students, faculty, and staff on processes and systems as needed.
• Effectively navigate stressful client encounters and situations while maintaining a positive and professional demeanor.
• Maintain a professional and inviting reception space and environment.
• Other duties as assigned.

Full-time 40-hour week position, Monday - Friday 7:30am to 4:30pm

• High School Diploma or the equivalent.
• Three years of customer service and or clerical experience is required. Education may be substituted in lieu of experience.
• Ability to operate a personal computer is necessary.

Successful candidate will exhibit the following skills and core competencies:

• Present a friendly and empathetic demeanor.
• Maintain a high level of professionalism.
• Communicate clearly and effectively with diverse internal and external constituent and client
• Be able to thrive in a busy, fast-paced environment and effectively manage multiple tasks,
• Bring a high degree of organization and attention to detail.
• Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial
• Previous experience providing in-person, client-focused, customer service at in a clinic,
• Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology.

Salary Range: $16.00 - $16.25/hour

Grade: GGS PAT 3A

University Title: Customer Service Representative

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

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In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call the Director of Employee and Labor Relations at 573-882-7976.To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.