As the Assistant Clinical Operations Director for Ellie Mental Health clinics in Coon Rapids and Shoreview, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination
The Assistant Clinical Operations Director is responsible for supporting the Clinical Operations Director in the oversight of performance and operations of the clinics. This position supports the Clinical Operations Director and clinic staff by assisting with staffing needs, providing resource support, and performing administrative oversight.
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.
Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we've made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.
Required Skills/Abilities

• Master's degree or higher in a mental health discipline.
• Independently licensed with a Minnesota-issued clinical practice license (e.g., LISCW, LMFT, LPCC).
• Board approved clinical licensure supervisor
• Strong working knowledge of MN state requirements regulating mental health practice.
• Excellent communication skills, interpersonal and customer service skills, organizational skills and attention to detail.
• Ability to function well in a high-paced and changing environment.

Responsibilities include:
Clinic Oversight

• Facilitate in building a creative positive work culture that aligns with Ellie values
• Participate in required meetings (weekly COD Meeting, bi-weekly CM/ACD meeting, monthly Collaborative meeting)
• Support with cleanliness and maintenance of clinic space
• Order supplies and maintain an inventory of current supplies
• Monitor clinic capacity and track office space
• Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
• Review EHR service lines and complete Error Correction Form as needed
• Support clinic staff development to ensure accurate use of Valant
• Partner with Clinical Operations Director (COD) to support administrative changes as needed
• Coordinate with Clinical Operations Director to support the hiring process, including interviewing and onboarding
• Complete all assigned monthly chart audits

Supervision and Consultation

• Meet regularly with new staff for 1:1 mentorship, documentation review, training
• Facilitate clinical observation for staff new to the field
• Plan and implement staff team building/culture-building initiatives
• Meet 1:1 with assigned licensed and unlicensed clinicians to review productivity, caseload, and clinical documentation
• Check clinic performance data weekly and identify opportunities to improve clinic functioning and quality of client care
• Co-Facilitate 245i consultation groups, including documentation

Client Care

• Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
• Utilize creativity in interventions to help clients achieve and exceed goals
• Prepare and submit individual documentation for each session per company guidelines and protocol
• Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
• Maintain agreed upon clinical client caseload

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ellie Mental Health, we are dedicated to building a diverse, inclusive, and authentic workplace; so if you're excited about us but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply for our "Future Ellie Fam" job posting on our website's Careers page. You may be just the right candidate for this or other roles!
Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."
Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we're just people helping people. Wanna join the herd?