This is an AFSCME represented position.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Patient Representative promotes M Physicians' philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role would benefit from having exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

Patient Representative Overview

Key responsibilities include but are not limited to:

• Assists with phones and schedules future appointments and/or procedures.
• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
• Arranges accommodation and/or interpreter services as need needed for the patient visits
• Resolves non-clinical patient customer service issues
• Assists with coordinating provider schedules and appointments
• Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

Minimum Qualifications:

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
• Knowledge of online scheduling and experience with EMR systems
• Keyboarding skills of 35 wpm.
• Proven experience in customer service

Location: 500 SE Harvard St. Minneapolis, MN 55414

Hours: 1.0 FTE - Full Time

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!