TITLE: Patient Representative 

LOCATION: Minneapolis, MN

STATUS: Full-Time – Contract

SCHEDULE: Day

PAY:  $19.00 - $24.00 Per Hour DOQ

This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position.

FLSA STATUS: Non-Exempt (Overtime paid at 1.5X regular rate of pay)

RESPONSIBILITIES: 

• Represents clinic and provides high level of customer service to patients, guests and staff.
• Displays welcoming and friendly appearance to all visitors
• Greets visitors and guests to clinic, always making eye contact.
• Listens first to deal with patient concerns
• Assists in covering tasks in all nonclinical areas
• Listens first to deal with patient concerns.
• Responds, answers or directs patient questions and concerns to meet patient needs.
• Checks-in patients for clinic services according to scripts and clinic process.
• Completes registration process, prints labels and prepares new patient medical chart as requested.
• Demonstrates ability to resolve front desk issues such as patient complaints, tracking missing forms.
• Resolves patient problems, provides remediation (e.g., paid parking, gift cards) and makes exceptions to procedures to improve patient satisfaction.
• Provides backup coverage for other departments as needed.
• Notifies patient of change in appointment scheduling.
• Receives patient into clinic and notifies patient care.
• Verifies patient demographic and insurance information.
• Verifies and updates forms requiring patient signature.
• Collects co-pays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
• Arranges for patient accommodations such as interpreter or financial counseling support.
• Monitors waiting area and notifies patient of appointment delays and rescheduling options.
• Recognizes variations and takes action to prevent undesirable appointment management outcomes.
• Identifies patient needs and available appointment openings.
• Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
• Verifies insurance utilizing on-line systems.
• Coordinates the scheduling and canceling of patient appointments.
• Assists patient in clinic checkout processes.
• Coordinates complex, multi-faceted visits with specialists, diagnosticians, and other ancillary services.
• Requests/obtains patient reports for patient visit.
• Requests/obtains/sends medical records and diagnostic test results for patient visit to scheduled provider office.
• Completes chart prep and scans medical information.
• May transcribe/abstract information into EMR as defined by clinic practice.
• Communicates patient information to business office as needed.

EDUCATION & EXPERIENCE:

• Successful completion of Patient Rep training program and OJT within 5 weeks of hire.
• 2 years of applicable experience in a healthcare setting. 

Benefits: Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)

BAHAMA Consulting is an equal opportunity employer. If you need accommodation for any part of the application and hiring process or have any questions, please contact HR.