Job Opening ID

247939

Working Title

Patient Services Assistant/Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM KEC Comprehensive

Posting Begin/End Date

5/16/2024 - 5/31/2024

Career Interest

Healthcare Admin & Support

Ophthalmology/Visual Sciences

Summary

Responsible for arriving, scheduling and closing appointments and supporting clinic operations. Provide and promote exceptional customer service for referring physicians, patients and their families served at the Kellogg Eye Center

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.

Teamwork: We are a collegial, productive and collaborative community.

Caring: We are respectful and compassionate.

Innovation: Our curiosity drives innovation and the quest for knowledge.

Integrity: Our ethics are built on openness, honest and trust.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• Retirement Savings Opportunities
• SIGN ON BONUS

Responsibilities*

• Provide check in and check out services to patients
• Schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms described and urgency of the appointment request
• Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
• Instruct patients on preparations needed for appointments
• Maintain and update appointment schedules based on change in availability of medical and other professional staff
• Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
• Provide information to patients regarding billing procedures
• Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
• Reconcile clinic cash collections daily and making deposit
• Accept records and perform document imaging
• Assist in scheduling patients for outpatient surgery
• Manage referral and pre-service work queues
• Other duties as necessary and directed by manager

Required Qualifications*

• High school graduate or equivalent education
• Excellent attendance record
• Excellent organizational and interpersonal skills
• A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communication skills.
• Excellent time management skills
• Able to work independently and as an integral part of a team
• Able to share work processes and support the training of new staff

Associate:

• 2-3 years of experience

Assistant:

• 0-2 years of experience

Desired Qualifications*

• Associates or Bachelor's Degree
• Experience or knowledge in the field of ophthalmology
• Previous experience with MiChart (Epic) or other electronic medical record (EMR)
• Experience working within a large, complex health care setting
• Proficient in programs and applications for reporting of metric data
• Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.