General Summary
Under direct supervision, partners with fellow team members within the UMMS Human Resource Shared Services organization and assumes a consultative role among internal and external stakeholders and professional advancement communities of practice - both clinical and non-clinical, subject matter experts, and vendor partners to design, develop, deliver, and optimize the UMMS portfolio of team member development programs and services.

This is a system-level role with responsibilities for talent development, policy, system-wide learning, leadership, and organizational development as well as for ensuring project deliverables furnished meet or exceed client sponsor expectations, timelines, and quality standards.

Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Design, develop, implement, and deliver a full range of system-wide organizational development and effectiveness services including but not limited to: client needs assessments, change management and leadership alignment; organizational culture and values interventions; talent reviews and succession planning services; performance management programs, leadership development and coaching; individual and group effectiveness assessments, surveys, instructional design, development, delivery and evaluation of management and employee development learning programs, career development planning, learning and content management systems, and data analytics.
• Develop project and deliverable-based timelines and independently manage projects and work assignments with cross-departmental partners to ensure project deliverables meet business needs.
• Identify operational inefficiencies, risks, and concerns and communicate/coordinate improvements to ensure issue resolution and continuity of service.
• Plan, coordinate and track department-, division-, and system-sponsored event logistics.
• Apply process improvement methods and practices that improve quality, team member performance, and client satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.
• Develops and supports effective team interactions through open and honest communication. Models these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.
• Independently completes assigned projects, collaborates, and coordinates with contracted vendors as needed.
• Performs other duties as assigned.

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

Education and Experience

• High school diploma/GED required. Bachelor’s Degree in Instructional Design, Organizational Development, Human Resource Development, I/O Psychology, Organizational Behavior, Business Administration, Liberal Arts or similar course of study preferred.
• Five (5) years commensurate, applied professional experience developing, coordinating, and delivering team member education and training programs.
• Previous experience in a healthcare setting preferred.
• Functional experience as a subject matter expert (clinical, revenue, or other), prior Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, and/or screen-cast software preferred.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

• Strong communication skills, both written and verbal.
• Demonstrated experience forging relationships and consulting with leaders including executives at the C-level, SVP, VP, Director, Manager, and Supervisor levels, as well as the ability to encourage and motivate people.
• Strong organizational skills and the ability to self-manage multiple priorities and deliverables.
• Demonstrated proficiency in the fundamental concepts, principles, practices and procedures related to organization development, organizational effectiveness, organizational learning, as well as diversity, equity, inclusion and belonging.
• Understanding of instructional design/curriculum development and knowledge of adult learning methods.
• Must possess strong presentation skills, strong technical documentation skills, and attain proficiency in assigned systems and applications to the standards set by leadership.
• Ability to travel to deliver training and/or special projects.
• Uses active listening and critical inquiry skills, integrates system perspectives, and questions assumptions to analyze performance and recommend optimal interventions.
• Uses informed judgment to recommend and/or act demonstrating reflective reasoning.
• Ability to help others navigate through change and adapt to the rapidly changing needs of the customer, workflow, team, organization and external environment.
• Advanced personal computer skills including Microsoft Word, Excel, and PowerPoint. Other important computer skills include: email, web browsing and search, and learning management system.

All your information will be kept confidential according to EEO guidelines.