Job Summary

The Pharmacy Operations Manager is responsible for coordinating the department/unit according to established guidelines and in compliance with all regulatory bodies balancing customer interest with financial requirements.

Working Environment

• May be exposed to dust/particulate matter.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be exposed to potential electrical shock.
• May be exposed to radiation/electromagnetic energy.
• May be exposed to toxic, caustic, chemicals, and / or detergents.

Organizational Expectations

• Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect forall creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust allthat has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as abasis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys,rooted in the sense of solidarity as members of the human community. Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Attends staff meetings and completes mandatory in-services, requirements and competency evaluations ontime.
• Compliance: Identifies potential areas of compliance vulnerability and risk; develops and implementscorrective action plans for resolution of problematic issues and provides general guidance on how to avoid ordeal with similar situations in the future. Collaborates with other departments to direct compliance issues toappropriate existing channels for investigation and resolutions. Ensures staff receive introductory and ongoingtraining on a timely basis. Ensures staff comprehend and understand how the training they receive applies totheir role/ unit/ department. Ensures employees are aware how to appropriately report compliance concernswithout fear of retaliation. Participates in all training and education on a timely basis.
• Leadership Values - Accountability: Focuses on results and desired outcomes setting a climate ofachievement. Holds others accountable for goal attainment.
• Leadership Values - Change Leadership: Accurately assesses the potential barriers and resources necessaryfor change. Challenges the status quo and takes personal ownership for leading change that enhances theorganization.
• Leadership Values - Coaching and Developing Others: Fosters professional and personal development.
• Nurtures individual strengths and abilities to develop employee skill sets.
• Leadership Values - Collaboration and Teamwork: Builds teamwork and participation. Works together to bring
• out the best in everyone. Provides useful, caring feedback for growth to team.
• Leadership Values - Innovation: Incorporates new methods or approaches to solving problems. Cultivatesalternative viewpoints.
• Leadership Values - Inspirational Leadership: Articulates a compelling vision that promotes the goals thatneed to be attained and metrics for success. Builds commitment to healing ministry.
• Leadership Values - Integrity and Spirituality: Is open and honest in all interactions. Acts with moralwholeness, soundness and truthfulness.
• Leadership Values - Managing Performance Outcomes: Sets clear performance expectations and associatescelebration and rewards. Builds a high-performance group with a focus on excellence andachievement orientation.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoingeducational programs).
• Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. 

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

Education

• BS or Pharm D from ACPE accredited School of Pharmacy (Required)

Certification / Licensure / Registration

• 2-4 years' acute care experience in a supervisory or leadership role (Preferred)
• Board Certification (Preferred)
• Residency (Preferred)
• Intermediate to advanced Microsoft office skills (Preferred)

Experience and Skills

• Required Skills: Strong Verbal Communications Skills, Excellent Organizational Skills
• Experience with Kronos Time-Keeping, EPIC, Bluesight (Preferred)

Physical Requirements and Physical Demands

• Must be able to accurately document pertinent information either by writing or typing.
• *Must be able to communicate clearly in person and over the telephone.
• *Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Balancing: Occasionally within shift (1-33%)
• Bending: Occasionally within shift (1-33%)
• Climbing: Occasionally within shift (1-33%)
• Crawling: Occasionally within shift (1-33%)
• Crouching: Occasionally within shift (1-33%)
• Kneeling: Occasionally within shift (1-33%)
• Lift above shoulders/head: Occasionally within shift (1-33%)
• Lift from floor level up: Frequently within shift (34-66%)
• Lift from waist level up: Frequently within shift (34-66%)
• Lifting 10 lbs. maximum and occasionally lifting and/or carrying articles: Occasionally within shift (1-33%)
• Lifting 20 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 10 lbs: Occasionally within shift (1-33%)
• Pulling with force: Occasionally within shift (1-33%)
• Reaching above head: Occasionally within shift (1-33%)
• Reaching above shoulder: Occasionally within shift (1-33%)
• Sitting: Occasionally within shift (1-33%)
• Squatting: Occasionally within shift (1-33%)
• Standing: Frequently within shift (34-66%)
• Walking: Frequently within shift (34-66%)

GOALS AND BUDGET:

• Develops annual goals and objectives in accordance with the
• Medical Center's strategic plan. Forecasts departmental activity and resource needs
• and provides input to the development of the annual budget. Actively facilitates the
• achievement of budgeted goals and cost objectives. Monitors budget performance,
• prepares variance analysis and plans for corrective action to insure acceptable budget
• performance.

HUMAN RESOURCES:

• Thoroughly and accurately evaluates performances of allsubordinates over the past year, in accordance with policy. Always reviews futureperformance standards/objectives with subordinate prior to performance plan year toensure mutual understanding of expectations and measures. Keeps proper records (i.e. logs, attendance and skills sheets) on training sessions attended by employees toperform tasks they are not qualified to perform. Accountable for the effective recruitment and retention of staff personnel and overall department turnover. Demonstrates creative and appropriate staffing and scheduling techniques remainingwithin budget parameter.

LEADERSHIP:

• Adapts to change in the work environment and facilitates staff dealing with work-related transitions. Listens and responds appropriately to the needs, feelings and capabilities of others. Demonstrates behaviors that promote positive customer relations with physicians, staff, patients & visitors. Works persistently to achieve goals and overcome obstacles; takes accountability for results.

MANAGEMENT:

Collaborates with nursing leadership continually monitors the level of professional practice on the unit and institutes actions or programs to ensure comprehensive patient care, teamwork and professionalism. In collaboration with nursing leadership (manager/ director), participates in the orientation, progressive disciplinary process and performance appraisal of staff. In coordination with nursing leadership and or the clinical educator, develops goal- oriented plans to meet the learning needs of the team members.

PATIENT CARE:

• Collaborates with patients, significant others and interdisciplinary health care providers to assess, plan, intervene, evaluate and document care unindividualized age-appropriate manner which promotes patient safety and healing according to hospital policy. Completes initial patient assessment and screenings. Assesses learning needs, readiness to learn and actual/ potential barriers to learningand individualizes educational plan based on age, diagnosis, cultural and spiritualvalues. Develops measurable plan of care goals congruent with evidence basedstandards. Anticipates potential length of stay or discharge problems and adjusts plan

PERFORMANCE IMPROVEMENT:

• Contributes to the development, implementation and monitoring of an effective Quality program, which is reviewed and revised annually. Follows up on results of review, evaluation activities and incident reports, and takes corrective action as required to positively impact the outcomes of the Performance Improvement plan. Demonstrates compliance with all licensing, accrediting, certification and/or legal requirements of the Performance Improvement plan. Anticipates potential problems with the PI program and initiates pre-emptive measures that affect outcomes. Champions performance improvement initiatives relating to Performance Improvement and follows through with needed action plans.

REGULATORY:

• Demonstrates compliance with all licensing, accrediting, certification and/or legal requirements. Must have knowledge of all regulations that affect medication management. This includes, but is not limited to, Board of Pharmacy regulations, TJC, DEA, FDA