Position Summary

Under regular supervision performs cleaning and other environmental services for all internal areas of system facilities including Patient Rooms, Nursing Units, Offices, Clinical Areas, Waiting Area, Lobbies, Lounges, Restrooms, Corridors, Elevators, Stairwells and building exterior surfaces to ensure a clean, neat and sanitary environment, according to established performance standards. Performs routine administrative tasks and leads the work of Environmental Services Aide (EVS) I in the absence of the Manager.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Monitor house phone, oversee sign-in sheet, answer calls and receive and promptly dispatch information to clients and staff.

2. Leads other EVS Aides in the absence of the Manager.

3. Replenishes or replaces expendable supplies, such as soap, toilet tissue, and paper towels in a timely manner.

4. Empties trash containers in assigned areas, replaces liners and cleans the exterior of trash containers with damp cloth.

5. Transports trash and hazardous waste to appropriate disposal area.

6. Observes safety precautions and established safety procedures for performing work and using equipment and cleaning supplies. Reports safety hazards according to policies and procedures, and to Supervisor or designee.

7. Notes any required repairs (painting, plumbing, carpentry, or electrical) and reports needed repairs to Supervisor or designee.

8. Cleans patient rooms, lobbies, hallways, offices, work ares and other internal or external areas of the facility o include:

a. Cleans and sanitizes restrooms with emphasis on sink, mirrors, urinals, bright work, tubs, shower stalls, fixtures, door partitions, walls, floors, vanities, shower curtains, light fixtures, dispensers, and trash cans.

b. Cleans light fixtures, walls, cabinets, cabinet glass, convector units, trash receptacles (inside and outside), furniture, polish furniture, blinds, telephones, refrigerator (outside), doors & frames, lamps, counter tops (labs also), vase, blinds, stainless steel surfaces, ledges, sills, partitions, water fountains, and desk floor pads. Removes fingerprint smudges, dusting (high/low) including sprinklers, light fixtures, ceiling vents, ceiling lights and door vents; removes dirt from wall surfaces with a germicidal solution, or other chemical agents. Damp wipes with germicidal solution, horizontal surfaces including bedside stands, window sills, over bed tables, dressers, chairs, convector units, ottomans, desks, telephones, bookcases, tables, credenzas, file cabinets, ledges, etc.

c. Cleans and make all beds to include stretchers.

d. Sweeps and vacuums floor and carpet surfaces. Damp or wet mops floor surfaces with germicidal solutions.

e. Shampoos carpets and upholstery; vacuums elevator tracks (inside and outside), disposes of trash (inside and outside);

f. Sweeps sidewalks and entrances; removes snow and ice from entrances; cleans stools using ladders hand trucks and dollies.

g. Operates mechanical equipment such as buffers (high and low speed), automatic scrubbers, pressure washers, vacuums cleaners, shampooer, extractor, burnisher and steam machine, baseboard machine and restroom cleaning machine. Uses equipment properly and maintains assigned equipment in good safe working order.

9. Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.

10. Performs related work as assigned.

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Education and Experience

• High School Diploma / GED or two (2) years of housekeeping experience is required.
• Lead/Supervisory experience preferred.

Knowledge, Skills and Abilities

• Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.
• Ability to follow UM Capital’s communication standards to resolve conflicts.
• Ability to follow both written and oral instructions.
• Ability to maintain a professional manner at all times.
• Ability to write legible and detailed information.
• Ability to sign (name) on reports and/or other matter Departmental documentation.
• Competence in both oral and written English.
• Ability to establish and maintain effective and harmonious work relationships with staff, physicians and the general public.
• Ability to maintain strict patient confidentiality and respect for patient’s privacy
• Ability to successfully operate a variety of high powered cleaning equipment.
• Ability to operate all electronic bed tracking systems.
• Ability to withstand frequent exposure to water and disinfectant chemicals.

Customer Service: 

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
•  Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

• Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
• Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences. 
• Provides co-workers with a status.

Communication Etiquette: 

• Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
• Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
• Does not text or use e-mail during meetings (except for exigent or emergency situations).
• Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
• Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
• Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
• Returns email and voicemail messages promptly but no later than within one business day (24 hours).
• Always mindful of voice and language in public.

Self-Management:

• Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. 
• Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
• Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 
• Completes mandatory, annual education and competency requirements. 
• Follows UMCRH safety, infection control and employee health standards. 
• Demonstrates responsibility for personal growth, development and professional knowledge and competency.
• Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 
• Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement.

All your information will be kept confidential according to EEO guidelines.