Full-time Rotating Shifts!

Responsible for maintaining communication with registration, nursing, case management, and physician staff. Effective communication is necessary to ensure the smooth processing and disposition of patients while assisting patients and visitors in the ED.

• Communicate effectively with immediate supervisor. Provide information regarding work progress, actions, and issues in a timely and effective manner. 
• Communicate with case manager regarding patients with special needs and those requiring transfer to other facilities.
• Provide waiting families and friends with updated information regarding patient status. Also provide patients and visitors with information pertaining to hospital procedures, in-house directions, and patient locations. 
• Communicate with patients and families with courtesy, projecting a positive service image in accordance with the Medical Systems’ guest relation policy. Observe patient right to privacy in handling personal information. Demonstrate empathy and sensitivity to families in particularly acute physical conditions, specifically, those admitted to Shock Trauma or Emergency Services.

2. Provide administrative/clerical support for the treatment areas:

• Keep the communications/control desk area clean and orderly. Page consultants as requested by physicians and /or nursing staff.
• Answer multiple telephone lines and direct calls to the appropriate person, department or service. 
• Locate physician or nursing staff to assist with incomplete patient paperwork, Death Charts, Patient Transfers, etc. 
• Preparing Operating Room charts for patients being admitted/transferred to surgical services across the Medical Center. Ensuring the paperwork is organized and maintained according to standards outlined by Peri-Operative Services. 

3. Additional daily responsibilities include but are not limited to: performing clerical duties required for the unit such as photocopying, filing, typing, maintaining various records and logs and ordering supplies and meal trays for the unit. Gather and record data used for individual, team and feedback performance reporting. 4. Continuously develop skills in areas such as quality improvement, customer service and interpersonal skills. Participate in UMMS educational opportunities and departmental staff meetings. Attend in-service training programs as required; particularly those related to changes in the on-line computer system.
5. Assist supervisor with training of new Emergency Services Representatives by demonstrating department operating processes and procedures.
6. Continuously identifies improvements to work processes through customer contact, individual outcomes, etc.; communicates recommendations to manager. 
7. Perform related duties as required such as Red and Yellow Alert Reports, printing of EMS Run Sheets for patients brought in by Ambulance from the MIEMSS System.

THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

• Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED). Completion of some college coursework is strongly preferred.
• Two (2) years work of experience in a clerical or receptionist position in a health care setting such as an acute care hospital, physician’s office, or a Health Maintenance Organization, performing admissions processing or registration work is preferred.

All your information will be kept confidential according to EEO guidelines.