Provides administrative support to department or one or more physicians; performs routine tasks, such as typing correspondence, scheduling patient appointments for a limited number of physicians and business appointments; requires intermediate knowledge of medical terminology and insurance information; may serve as a leader to lower level administrative staff; where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned.

ESSENTIAL FUNCTIONS

• Greets, screens, and directs patients, visitors and internal customers.
• Performs secretarial/clerical duties including medical transcription, composition, and dictation.
• Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.
• Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.
• Obtains, verifies, and updates patient information and provides support services to patients, families, and medical staff.
• Requests, locates, sends and receives patient medical records.

EDUCATION and/or EXPERIENCE 

• High school diploma or general education degree (GED) preferred
• Minimum of two years of experience in a medical office setting; knowledge of medical terminology is required
• Accurate typing and data entry skills
• Excellent organization skills
• Basic knowledge of software used by department
• Knowledge of general customer service practices
• Ability to deal effectively and diplomatically with team members and public
• Ability to work independently as well as in a team environment