Software Support Analyst

Full-time, Regular, Exempt Position

The University of Maine System is accepting applications for a Software Support Analyst. This position is responsible for administering, monitoring, and/or customizing the Enterprise Systems, and related tools and interfaces. The Software Support Analyst provides expertise in and support for the application, including deploying and training the software solutions.

This position supports fully remote / work from home employees and is not dependent upon a specific physical location. Office space on a University of Maine System campus location can also be provided, if desired.

Based on the qualifications and experience of the successful applicant, the annual salary range is $55,000 - $58,000 plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.

Review of applications begins immediately. For full consideration, materials must be submitted by May 31, 2024. At this time, we are unable to support a Visa sponsorship.

Established in 1968, the University of Maine System (UMS) unites seven distinctive public universities and the University of Maine School of Law, comprising 10 campuses and numerous centers, in the common purpose of providing quality higher education while delivering on its traditional tripartite mission of teaching, research, and public service.

A comprehensive public institution of higher education, UMS serves more than 30,000 students annually and is supported by the efforts of more than 2,000 full-time and part-time faculty, more than 3,000 regular full-time and part-time staff, and a complement of part-time temporary (adjunct) faculty.

Reaching more than 500,000 people annually through educational and cultural offerings, the University of Maine System also benefits from more than two-thirds of its alumni population residing within the state; more than 123,000 individuals.

The System consists of seven universities: The University of Maine (UMaine), including its regional campus the University of Maine at Machias (UMM); the University of Maine at Augusta (UMA); the University of Maine at Farmington (UMF); the University of Maine at Fort Kent (UMFK), the University of Maine at Presque Isle (UMPI); and the University of Southern Maine (USM). The System also includes the University of Maine School of Law and the University of Maine Graduate and Professional Center.

Required:

• Bachelor’s degree (or equivalent) and three years of recent experience supporting software in an enterprise and/or higher education environment.

Preferred:

• Experience supporting enterprise-level applications and software systems in a functional office or an Information Technology organization.
• Experience in application support in a higher education or comparable environment OR experience in a functional office managing the functional configuration of a complex application.

1) a cover letter which describes your experience, interests, and suitability for the position
2) a resume/curriculum vitae

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

The successful applicant is subject to appropriate background screening.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System).