Job Description

This position is responsible for the operational support of the University’s graduate programs, ensuring the CRM operates efficiently and effectively by identifying, designing, and applying the most effective technology and business practice solutions. The position applies demonstrated expertise and leadership to guide the departments and users of the supported systems to the most effective use of the systems to achieve the goals of each graduate academic unit and the strategic mission of the University of Indianapolis.

Company Description

Become a Greyhound! The University of Indianapolis is a private, liberal arts university and home to a close-knit community of more than 700 faculty and staff supporting 5,600 undergraduate and graduate students on our main campus. We offer an inclusive work environment where your individual contributions will be recognized and rewarded and the University’s motto, “Education for Service,” provides the foundation for all our work.

Situated on 65 acres in the University Heights neighborhood and just minutes from downtown Indianapolis, UIndy’s campus is close to all of the cultural, shopping, sports, and recreational amenities you’d expect in the 13th-largest city in the United States. Want to cheer on your Hounds when they play their rivals in the Great Lakes Valley Conference? UIndy employees and their families enjoy free admission to home sporting events, and many arts and cultural events on campus are free for employees as well. The University is proud to offer a competitive total rewards package, including a generous time off policy, ensuring you can enjoy your time outside of work as you wish.

If you’re interested in joining our dynamic environment and experiencing hard work, creativity, and teamwork, we welcome your application.
The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.

Associate Director of Admissions: Operations Qualifications

• 2-3 years of work in CRM management (Slate preferred)
• Bachelor's Degree required
  • Master's Degree preferred

Associate Director of Admissions: Operations Responsibilities

• Assist in the development, design, and implementation of strategic recruitment efforts to support the University’s goals for new graduate students, as well as the establishment of a diverse student body.
• Collaborates with departments to provide support in designing and maintaining application forms and enhancing existing applications.
• Works with the Academic Deans, Associate Deans, faculty, and University Marketing and Communications in implementing strategies to promote graduate program enrollment, including developing personalized marketing collateral, relevant web content, and advertising campaigns.
• Helps to develop, plan, and participate in the testing of CRM upgrades and new releases.
• Is a member of the team that maintains the Slate CRM data environment, including creating, improving, and documenting data fields, rules, and uploads.
• Confers with the Graduate Admission team members to analyze business practices,evaluate needs, and review and recommend ways to improve efficiency and leveragefunctionality, ensuring high levels of performance in the graduate admissions process.
• Utilizes existing Slate CRM, including writing custom SQL, for queries, departmental reporting, business processes/integrations, and email campaigns.
• Knowledge of graduate education admission processes, best practices, and communication flows.
• Experience with data integration between different software platforms is a plus (Banner, Axiom)
• Basic working knowledge of SQL and Javascript
• Clear operational understanding of higher education culture and excellent planning, coordinative, implementation, data analytic skills and organizational skills.
• Ability to work on several projects simultaneously and collaboratively.
• Excellent verbal and written communication skills.