Department
UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)
Department Information
University Enrollment Services (UES) supports the academic and student services missions of Indiana University by coordinating and managing university-wide operations in admissions, financial aid, student records, student demographics, access administration, and veteran's affairs.
UES also performs university-wide operations in the areas of information security, data administration, operational support, reporting, internal controls, academic policy implementation, and compliance. UES leads Student Shared Services to enhance customer service, implement best practices, and reduce operating costs in campus and university offices in the areas of admissions, financial aid, student records, veteran's services, access administration.
Job Summary
Department Specific Responsibilities

• Reports to the Associate Vice President for University Enrollment Services (UES) under the Office of the Vice President for Strategic Operations and serves as a key member of the UES leadership team
• Coordinates centralized admission operations support for 2 core campuses, 5 regional campuses, 2 regional centers, and IU Online
• Focuses on service and streamlining the administrative demands on students to free students to focus on their academics and on social engagement with IU
• Keeps the streamlined student experience top-of-mind, driving business success through innovation, data, and efficiency, and willing to collaboratively challenge the status quo to create optimal business processes
• Strives to eliminate manual and paper-based processes through the efficient use of current and new technology
• Understands various systems, including Oracle/PeopleSoft SIS, OnBase, Parchment, National Student Clearinghouse, etc. and able to work with Information Technology to prioritize functional enhancements
• Able to lead UES's admission team through the migration into the Slate CRM environment

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for admissions and recruitment areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to admissions and recruitment teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of admissions and recruitment; reviews and creates policies and procedures.
• Determines overall budget for admissions and recruitment teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new admissions and recruitment standards, technologies, policies, and procedures and works collaboratively with other admissions and recruitment leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required

• Bachelor's degree in higher education student affairs, business, public policy, or related field

WORK EXPERIENCE
Required

• 5 years in admissions, enrollment management, higher education student affairs, business, or related field
• 3 years of management experience in relevant field

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Effective leadership skills
• Ability to represent the company with external constituents
• Ability to drive multiple projects to successful completion
• Commitment to working with people of diverse backgrounds
• Interprets federal, state, and institutional rules and regulations

Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana or Indianapolis, Indiana
Advertised Salary
$105,000.00-$120,000.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Strategic
FLSA: Exempt
Job Function: Student Services
Job Family: Admissions & Recruitment
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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