Customer Service Assistant - Children and Adolescents Center

Hiring Department: Children and Adolescents Center

Location: Chicago, IL USA

Requisition ID: 1022237

Work Schedule: M,T,TH: 12:30 PM - 8:30 PM and W,F: 10:00 AM - 6: 00 PM

Posting Close Date: 12/13/2023

Position Number: CE8835

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Description:

Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.

Duties & Responsibilities:

• Information Services:
  • Responds to routine inquiries related to office functions, personnel and scope of services available
  • Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems.
  • Accepts, screens and routes incoming calls. Makes appointments in person and by telephone. Consults with related departments in order to coordinate efficient and expedient access to services.
  • Assists other staff with office reception and related support
  • Distributes information related to departmental activities, policies, and other material to other affected departments
  • Consults with related departments in order to coordinate staff schedules and meeting room availability Collects and verifies preliminary patient information, in the electronic medical record, in order to expedite delivery of services.
• Customer Satisfaction:
  • Assists survey coordinator with data collection and data entry functions
  • Collect customer payment and processes. Reconciles payments, notifies management of discrepancies. Assists patients at check in and check out with scheduling and/or paperwork requests.
  • Greets, assists and directs patients, visitors, and staff. Conducts basic assessment of customer service needs and makes arrangements to ensure needs are met.
• Complaint Processing:
  • Receives, documents, and routes routine complaints received
• Performance Improvement:
  • Assists with maintenance of departmental performance improvement documentation Participates on departmental and/or interdepartmental performance improvement teams
• Additional Duties:
  • Adheres to UI Health Code of Conduct and remains in compliance with all required trainings Other related duties as assigned
  • Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the following categories:

A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)

B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation