Associate Director – Student Assistance

Hiring Department: Office of the Dean of Students |

Location: Chicago, IL USA

Requisition ID: 1023264

Posting Close Date: April 30, 2024

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Position Summary
This position directs and implements educational programs and services related to providing advocacy for students in distress. Primary responsibilities include developing policies and procedures to support students related to students in crisis, developing and coordinating training for student service units in the colleges and faculty related to students of concern, and university resources directing outreach activities, student engagement, and assessment efforts.
Duties & Responsibilities

• Case Management and Student Mediation

• Work with the university community in the development of programs and services to address student issues and concerns.

• Serve in the role of the university's House Liaison to support students in care and housing insecurity.

• Coordinate the operations of and serve as a member of the Student Care Team.

• Work with the university community in the development of programs and services to address student issues and concerns.

• Interpret and inform the university community regarding resources and support coordinated through the Office of the Dean of Students.

• Provide case management services to students referred to the Student Care Team.

• Leadership, Collaboration, and Consultation

• Lead research projects by designing and implementing data collection, analyzing quantitative/qualitative data, and writing reports of findings related to student retention.

• Educate staff in the Office of the Dean of Students and key internal partners regarding the research findings to enhance existing practices and understand the impact of current processes and policies on the student experience.

• Collaborate with Student Affairs staff, faculty, and the Office of Institutional Research to examine questions and design training that address issues related to the impact of advocacy on student retention.

• Advise students regarding university policies and procedures and provide referral services as necessary.

• Provide consultative services for faculty, staff, and students related to supporting students.

• Outreach/Student Engagement

• Collaborate with and develop partnerships with university and external organizations/departments to develop best practices to support students in distress.

• Develop and implement workshops, seminars, and presentations to educate students regarding campus departments and supportive services.

• Develop online training experiences for students.

• Serve as a campus resource for educating students, faculty, and staff on issues related to basic needs and advocacy.

• Perform other related duties and participate in special projects as assigned.

Qualifications:

Minimum Qualifications

• A minimum of a Master’s Degree in higher education administration, student affairs administration, counseling psychology, social work or related field.
• Minimum of three years’ experience in a higher education setting including student advocacy, assessment, and program and policy development.
• Previous supervisory experience required.
• Knowledge of the issues, best practices, current research, and innovations in student advocacy.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation