Position Summary
This position's primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment.
Duties & Responsibilities

Schedules patients using EHR Scheduling System and manages work queues

Verifies insurance for eligibility and authorization status

Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process.

Documents insurance authorization status in EHR and communicates with clinical staff.

Has a proactive understanding of changing insurance requirements

Educates team around insurance requirements

Liaison for inter-department communication around insurance

Completes cover sheets and creates paperwork packets for new evaluations

Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting.

Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patients are waiting.

Validates patients’ parking tickets

Takes patient financial liability and Fitness Center membership payments and processes deposits.

Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department

Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution

Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients).

Responds to patient and department inquiries

Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry.

Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day.

Shares expertise and participates in the development of process improvement initiatives within the department(s). Participates in process improvement initiatives within the organization

Assist with orientation of new staff via mentoring

Other related duties as assigned