Title: Student Services Specialist (Admissions Counselor)

Position Number: 77233

Hiring Unit: Student Affairs, Admissions Office

Location: UH- Hilo

Date Posted: February 9, 2024

Closing Date: Continuous, with first review on or about February 27, 2024

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: Appointment to begin approximately April 2024, pending position clearance and availability of funds.

Duties and Responsibilities (**denotes essential functions)

1. **Work closely with the Director of Admission to develop, implement and evaluate a comprehensive recruitment plan for all transfer students, including those from UH System.

2. **Work with the Director of Admission in setting admission requirements for students and regional enrollment goals.

3. **Work closely with the Transfer Coordinator and Academic Advisors to ensure a positive and seamless transfer student experience from UH Community Colleges into UH Hilo.

4. **Develop positive working relationships with faculty and staff at UH Community Colleges, including promoting academic programs and participating in the creation of pathways and agreements.

5. **Provide and maintain statistical and other reports, and use these reports to evaluate recruitment strategies, efforts, and activities. Recommend strategies and methods to implement changes, improve outcomes, and meet established goals.

6. **Recruit students through various methods such as visiting high schools and community colleges, participating in college fairs, hosting online events, designing social media campaigns, and engaging in other recruiting events and functions.

7. **Present to individuals and groups of potential applicants, families, school officials, civic groups, and the general public.

8. **Assist with planning, implementation, and evaluation of student communications, including phone, email, text, voice mail drop, and direct mail.

9. **Communicate with various audiences by using a range of personalized communication methods, including in-person and virtual meetings and events, phone, email, and texting to discuss the university, programs, academic units, and admission policies.

10. **Recruit and engage UH Hilo alumni in regional recruitment activities.

11. **Assist prospective students and advise applicants throughout the admission process, answering student calls and responding to student inquiries in a timely manner.

12. **Evaluate undergraduate applications for admission and ensure timely admission decisions, including calculating grade point averages, determining class standing, reviewing residency, and evaluating standardized test scores to determine admissibility.

13. **Utilize the institution’s customer relationship management (CRM) and student information system (SIS) to communicate application status, application decision, initiate prospective student communication plans, and other recruitment-related activities and processes.

14. **Assist with student application data entry and transcript processing.

15. **Maintain a full working knowledge of evaluating credentials and global education systems and standards.

16. **Collect and synthesize data during recruiting activities to use as input for decision making and optimization of future recruiting activities.

17. **Execute responsibilities in a manner consistent with the service philosophy and orientation of the Admission Office.

18. **Demonstrate a commitment to diversity and inclusion and promote multicultural awareness on campus.

19. **Articulate the mission, vision, and values of the university to prospective students through the use of brand insights and institutional knowledge.

20. **Perform other related duties as assigned by immediate supervisor.

 Minimum Qualifications 

1. Possession of a baccalaureate degree in any field and 3 year(s) of progressively responsible professional experience with responsibilities for undergraduate student recruitment in a university admissions office; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2. Considerable working knowledge of principles, practices and techniques in the field of enrollment services in higher education as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with higher education.

4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7. Demonstrated ability to operate a personal computer and apply word processing software.

8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

9. Demonstrated ability to communicate and work effectively with the public, including a diverse population of prospective students, community members, education providers, and other stakeholders.

10. Ability to work nights and weekends and travel locally and nationally.

11. Demonstrated ability to plan, schedule and conduct recruitment activities.

Desirable Qualifications 

1. Four (4) years of experience in recruiting, admissions, or related area providing educational services, counseling or other assistance to students and student groups.

2. Considerable knowledge of the University of Hawai`i and/or University of Hawai`i System community colleges, programs, policies, and goals.

3. Knowledge of the principles and practices of modern office management. 

4. Knowledge of Hawaiian customs and culture. 

5. Demonstrated ability to utilize software applications such as spreadsheets, databases, Student Information System (SIS), and Customer Relationship Management (CRM) technology.

To Apply: Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents. A complete application must include: (1) cover letter explaining how each minimum and desirable qualification is met; (2) resume; (3) the names and addresses, email addresses and telephone numbers of three [3] current professional references; (4) transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however, original official transcripts will be required prior to employment). PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE ON TRANSCRIPT COPIES. All requested documents/information become the property of the University. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Katherine “Kati” McGinnis at kfmcginn@hawaii.edu

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/