Education:

High School Diploma or equivalent.
Some college coursework preferred.

Knowledge & Experience:

One year to four years dental assistant experience (required).

Five years to seven years dental assistant experience (preferred).

Experience working in a dental office verifying dental insurance benefits is preferred.

Must have competent basic math skills.

Must be competent using a calculator.

Must be competent using a PC computer.

Knowledge of dental treatment codes and dental terminology preferred.

Patient Services Assistant

Job Description

Position Summary

Facilitate, coordinate, and maximize equitable dental experiences for a group of dental and dental hygiene students and their patient families. Monitor clinical activities and progress of assigned students. Work with the Clinic Lead to assure patients receive timely and excellent patient care.

Position Accountabilities

(1) Assist the Director/Group Leader

• Monitoring clinical activity of assigned students
• Mediating and resolving patient issues, including following up on medical consults.
• Chart audits

(2) Financial Services

• Assist with cashiering responsibilities of accepting and posting patient payments.
• Assist with registration. Assure proper registration including verification and recording of all insurance information.
• Assist in approving and reviewing treatment plans with patients.
• Review and verify daily deposits for accuracy.
• Reviewing and correcting student’s patient’s accounts prior to student’s graduation.

(3) Schedule patient appointments for Corktown and UHC clinics with the goal of maintaining a full and productive schedule.

(4) Patient Care

• Welcome and greet patients presenting to clinic.
• Monitor all patients of assigned students to ensure excellent patient care.
• Answer and return patient phone call in a timely manner

(5) Send correspondence to patients, which include interest letters, warming letters, and dropped letters.

(6) Other duties as assigned.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person