Job Detail

Job Title:Telecommunications Operator

Department:70026-UMG-Call Center

Location:Farmington

FTE%:1

Shift1st

Search #:2024-975

Closing Date:04/09/2024

Recruiter:LeGault, Cynthia A.

Additional Links:

This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the NP-3 Bargaining Unit; click here to review the current NP-3 Contract.

This position is in salary group CL-11; click here to review the current CL Pay Plan

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top-rated organization is looking to add a Telecommunications Operator to our UMG Orthopedics Department. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

This position will serve as a liaison between the general calling public and all UConn Health clinical faculty, professionals and staff, which entails answering 15,000 calls per month and 80 calls per day.

SUPERVISION RECEIVED:

Receives general direction from an employee of higher grade.

SUPERVISION EXERCISED:

Leads/supervises lower-level staff as assigned.

SUPERVISION RECEIVED: Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.

EXAMPLES OF DUTIES:

Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider; obtains patient information and verifies accuracy of system data.

Documents telephone inquiries, complaints, conversations and action taken.

Schedules appointments and sends out appointment letters.

Calls patients for scheduled appointments and instructs patient in any necessary preparations.

Responds to correspondence and handle request as needed.

Maintains records.

May operate a computer; may perform varied clerical, typing and statistical work.

Performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL AND ABILITY:

Interpersonal skills.

Oral and written communication skills.

Ability to speak proper English and to enunciate clearly.

Ability to operate office and communications equipment.

Ability to follow written and oral instructions.

Ability to think and act quickly in emergency situations with judgment and discretion.

Ability to maintain records.

EXPERIENCE AND TRAINING: Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

SPECIAL REQUIREMENTS:

Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

PREFERRED QUALIFICATIONS:

Previous experience in a high-volume Call Center and/or medical office scheduling experience.

Bilngual skills are preferred.

SCHEDULE: 40-hour work week; Monday through Friday, 8am - 4:30pm, 30 minute unpaid meal break.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

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