1 Patient liaison Job in Irvine, CA
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University of California System is Hiring a Patient liaison Near Irvine, CA
UC Title : BLANK AST 3
Position Number : 40322119
Reports to : Manager, Guest Services
Working Title : Guest Services Liaison
Cost Center : Patient Experience (428670)
Bargaining Unit : Intl Brotherhood, Teamsters
FLSA : Nonexempt
Date Created : 4 / 21 / 2023
Job Code : 004722
Hours : 40
Shift : Not Applicable
FTE : 1
Position Summary
The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests in the Admissions, Pre-Operative, and Surgical areas.
Delivers a high level of customer service, creating a professional and positive first impression.
Total Compensation
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.
Compensation practices (https : / / www.hr.uci.edu / partnership / totalrewards / compensation.php) and
Benefits (https : / / careersucirvine.ttcportals.com / pages / benefits).
Salary Range
Hourly Rate Minimum $27.34 Midpoint $33.26 Maximum $39.18
Required Qualifications
Experience with Word and Excel
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Must maintain a clean, well groomed, professional appearance at all times
Minimum 1 year experience working in a patient relations / guest services position within a medical center or hospital
Effectively responds to the emotional, distraught and / or difficult behavior of guests
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
Must be available for occasional travel as needed
Preferred Qualifications
Bilingual in English and Spanish
Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page : https : / / hr.uci.edu / new-hire / conditions-of-employment.php
Closing Statement
The University of California, Irvine is an Equal Opportunity / Affirmative Action Employer advancing inclusive excellence.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.
edu or at (949) 824-0500, Monday - Friday from 8 : 30 a.m. - 5 : 00 p.m.
Last updated : 2024-05-16
Job Summary
Full Time
$45k-61k (estimate)
05/18/2024
05/22/2024
The job skills required for Patient liaison include Customer Service, Commitment, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient liaison. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient liaison. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient liaison positions, which can be used as a reference in future career path planning. As a Patient liaison, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient liaison. You can explore the career advancement for a Patient liaison below and select your interested title to get hiring information.
If you are interested in becoming a Patient Liaison, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Liaison for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Liaison job description and responsibilities
Patient liaisons act as a representative for patients and their families to direct queries and complaints to relevant healthcare professionals.
03/28/2022: Phoenix, AZ
A patient liaison helps humanize the healthcare system, providing the best quality patient experience while streamlining processes for medical facilities.
02/24/2022: Kennewick, WA
Patient liaisons work with hospital patients and their families to address any concerns or special needs.
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They also work directly with administrators to solve patient and family problems.
02/26/2022: Bremerton, WA
They tell patients about their care options and educate them about the pros and cons of each.
03/22/2022: Alexandria, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Liaison jobs
Most patient liaison positions require at least a high school diploma or equivalent, and even an associate's or bachelor's degree.
05/07/2022: Miami, FL
Patient liaisons are medical professionals who work directly with patients and their relatives.
03/13/2022: Lancaster, PA
Patient liaisons work directly with patients to ensure that they receive the best care possible from their treatment facility.
04/28/2022: Passaic, NJ
High school or an equivalent credential is a plus.
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Plan for conversations with health care providers.
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Step 3: View the best colleges and universities for Patient Liaison.
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