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This position is eligible for remote work. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review theApplicant Resourceson our Talent Acquisition website.
INITIAL REVIEW DATE (IRD) Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process,view this link. The IRD for this job is: 04-15-2024 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results. Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion. ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff. We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences. University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits. Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training. JOB SUMMARY This position plays a critical role within the technical support hierarchy, specializing in resolving complex technical support issues and ensuring the exceptional quality and effectiveness of the Support Center team's services. Positioned on the back end of support operations, this position collaborates closely with service teams and serves as a key escalation point for complex technical issues. The primary focus of this role is on providing high level technical support, meticulously evaluating and optimizing service interactions, actively contributing to knowledge management efforts, and implementing best practices to elevate the overall customer experience. APPOINTMENT INFORMATION Budgeted Salary: $80,320 - $89,350/year. Salary commensurate with skills, qualifications and experience.Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information:
Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus. This position is eligible for remote work. Union Representation: Non-Represented Job Code Classification: 007584 (BUS SYS ANL 3) Travel: Never or Rarely JOB DUTIES 30% - Technical Troubleshooting and Support
20% - Quality Assurance
20% - Knowledge Management Support
20% - Continuous Improvement
10% - Training and Development
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS OF EMPLOYMENT
SAFETY STATEMENT All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. EEO/AA The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. |
Full Time
Colleges & Universities
$88k-111k (estimate)
03/27/2024
05/26/2024
ucsc.edu
SANTA CRUZ, CA
3,000 - 7,500
1965
YU WANG
<$5M
Colleges & Universities
UC Santa Cruz was founded in 1965 as the movement away from the conservative '50s was in full swing and America was experiencing a transformation. The founding faculty, administrators, and students embraced and embodied this change. They were open and revolutionary in their thinkingmore than mere radicals, they dared to imagine a living and learning environment that would foster a community whose passion came from a deep sense of social justice. And it shows. UC Santa Cruzs many accomplishments include: The first to map the human genome and make it publicly availablefor free, forever Key con...tributors to the discovery of the Higgs Boson The birthplace of organic farming The center of the Dickens Universe A graduate gaming program that is one of the top 10 in the country Ranked second in the world for its research impact This university is not to be underestimated. The campus's unique character is reflected in its students' bold choice to elect the fabled Banana Slug as its mascotwith their determined bearing and bright personality, it's hard to ignore Banana Slugs wherever they may roam. And Banana Slug alumni are everywherea network 100,000-plus-strong, comprised of respected scientists, journalists, social activists, political and business leaders, artists, teachers, entrepreneurs, change-makers, and much more. Banana Slugs are changing the world.
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The job skills required for Help Desk Support Specialist include Help Desk, Troubleshooting, Technical Support, Problem Solving, Futures, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.