Location: Santa Cruz
Job ID: 44203
JOB POSTING
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 11-07-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The UC Santa Cruz Financial Aid and Scholarship Office is dedicated to providing students and their families access to a broad range of aid programs to support their educational goals.
More information can be found here: https://financialaid.ucsc.edu/index.html
JOB SUMMARY
Supervises Financial Aid Officers and formulates procedures for functional area to ensure accurate, efficient, and timely delivery of student aid that is in compliance with regulations and supports departmental objectives.
Reporting to the Deputy Director, the Associate Director manages the application analysis, eligibility determination and aid awarding for all student financial assistance programs administered by the Financial Aid and Scholarship Office including scholarship, grant, loan, and work-study. The incumbent also oversees management of our counseling area, ensuring prompt and compassionate service to individuals who contact the office for assistance. The Associate Director is responsible for managing outreach efforts to students and families, requiring effective management of the web, publications, social media, and in-person presentations.
The Associate Director is responsible for leading and supporting a professional, efficient, and service oriented operation that provides a full range of financial aid services to parents, students, and staff at UCSC. This position requires demonstrated excellent leadership, management, analytical, communication, interpersonal, and team building skills.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $82,300 - $90,000 / Annually. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 004531 (FINANCIAL AID SUPV 2)
Travel: Never or Rarely
JOB DUTIES
25% -

• Oversees and organizes operations of functional areas, including but not limited to federal and state programs, need analysis and packaging, and service and outreach.

25% -

• Monitors and evaluates employee performance, providing direction, training, and assistance to Financial Aid Officers on the most complex and sensitive issues and circumstances.

10% -

• Manages the Financial Aid Officers' workload and cyclical processes in support of campus enrollment goals and enrollment management timelines.

10% -

• Recommends development of IT systems and interfaces with external systems to effect efficient delivery and reporting of student aid for the functional area, ensuring the security of private information. Ensures staff adhere to internal control structures, maintains security of private information.

10% -

• Monitors program regulations, law changes, processing changes, and requirements. Incorporates these into office procedures and processes and adviser training programs. Ensures compliance of financial aid policies and programs with federal, state, University, agency and donor laws, regulation, policies and terms.

5% -

• Uses professional judgment to adjust and/or correct data to resolve inconsistencies and ensure equity in the determination of financial need.

5% -

• Maintains expertise in awarding and packaging aid, including analyzing application documents such as federal tax returns, asset statements and other financial information provided by students and parents to determine the accuracy of financial aid application data.

5% -

• Maintains knowledge of current applicable rules and standards of the Pacific-10 Conference, the NCAA, as well as other associations and agencies to which the organization and the University of California adheres, and at all times, avoid any and all violations.

5% -

• Recommends employees for promotion, corrective action, hiring, and separation of employees when appropriate.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Advanced knowledge of policies, regulations, and practices for awarding financial aid.
• Organizational skills and ability to prioritize work for self and others to meet deadlines. Possesses strong project management skills.
• Possesses strong written and verbal communication skills along with active listening, persuasion, and negotiation skills.
• Possesses and uses strong customer service orientation skills.
• Experience assessing processes and implement improvements.
• Interpersonal skills in order to work collaboratively with others.
• Social perceptiveness, the ability to sense verbal and nonverbal communication.
• Proficiency with standard office software, internet, and email applications.
• Experience interpreting complex policies and develop procedures to ensure compliance.
• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.

PREFERRED QUALIFICATIONS

• Experience using complex databases. Working knowledge of common university-specific computer application programs.
• Ability to define specifications for database programming.
• Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees.
• Advanced knowledge of advising and counseling techniques.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=44203&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-56e798fa6f638b44a4f5c0e8c0021f6e