FIN Controllers Office

Full Time

78452BR

Job Summary

Under the general direction of the CO Solution Center Manager and supervision of the CO Solution Center Supervisor, the incumbent is responsible for analyzing diverse campus-wide requests and inquiries from numerous entities for the Controller's Office. The incumbent must be able to utilize a broad spectrum of systems, disbursement, and accounting policies and procedures to provide general guidance on processes and to resolve outstanding issues. Additionally, this role may be called upon to assist in creating and documenting procedures, training, and process changes. This role may involve reaching out to other functional or business units to coordinate solutions on urgent or time-sensitive requests. The incumbent may also be called upon to provide analysis to aid in monitoring quality assurance, evaluate areas for growth, or identify areas where efficiencies can be gained. Lastly, the incumbent will also be responsible for meeting Service Level expectations set for the unit, as well as assisting in providing report metrics for key goals and objectives and contributing to a variety of project related activities.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

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Department Description

The UCSF Controller's organization delivers full accounting services and related systems for faculty, staff and students, UCSF Foundation, all University departments, and any outside entities who have a business relationship with the University. Services provided include general ledger, capital and cash accounting, payroll, student loan billing and collections, sponsored research accounting, and a customer service center. The office uses sophisticated technology to account and report on UCSF financial activity.
The Controller's Office Solution Center is charged with delivering exceptional customer service and ensuring the accuracy and timeliness of responses to a variety of inquiries sent to the Controller's Office. It serves as the single point of contact support for campus departments, employees, and others to resolve inquiries related to a variety of Controller's Office functions and systems.

Required Qualifications

• Bachelor's degree in a related area and / or equivalent experience/training.
• 2 years of working experience demonstrating proficiency in the use of Microsoft Office Suite (Excel, Access, Word, PowerPoint, and Visio)
• 1 year of customer service/support experience
• Proficiency in the use of spreadsheet or database software.
• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment, and decision making.
• Ability to function effectively as a member of a team.
• Ability to adapt to changing priorities.

Preferred Qualifications

• 2 years experience demonstrating working knowledge or support of payroll, bookkeeping, banking, general accounting, HR administrative, or other financial processes, policies and procedures.
• Working knowledge of financial processes, policies, and procedures.
• Foundational knowledge of financial data management and reporting systems.
• Foundational knowledge and understanding of internal control practices and their impact on protecting University resources.
• Skills to provide coaching and mentoring to support staff.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004627 FINANCIAL SVC ANL 2

Job Category

Accounting / Finance

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Flexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F 8-5 PST