Student Services Manager, Graduate School of Education (0322U) - 29686 About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
Departmental Overview
The Graduate School of Education at the University of California, Berkeley is home to a diverse group of students and faculty joined by their common interests in understanding and improving the complex world of education.
Our students come here with a wealth of academic talent and professional experience, driven to make an impact as researchers, professional educators, leaders and innovators.
Students and faculty tackle difficult questions-from how children, youth and adults learn, inside and outside classrooms; to how schools, communities and societies advance the educational and life chances of those they educate. In the process, students develop the necessary knowledge, skills, tools and experiences to handle those challenges.
We are committed to providing and cultivating the very best in educational scholarship, innovation and professional leadership.
Application Review Date
The First Review Date for this job is: February 1, 2022.
Responsibilities
Develops, interprets, and administers student services programs.
Advanced Degree Matters
The Manager oversees the work of the Graduate Assistant who handles most of the advanced degree advisement for the School's students.
The Manager also works closely with the Head Graduate Adviser on a variety of advanced degree matters (e.g., length of time-to-degree) and provides background information on School and Graduate Division policies and procedures.
The incumbent uses independent judgment to handle most matters, consulting with the Head Graduate Adviser in serious cases having policy implications and, as appropriate, referring some cases to the School's Policy Committee, or the Dean for review and decision.
Admissions
Oversees the work of the Admissions Coordinator who handles the admissions function of the School.
Meets with key program faculty at the start of the admission cycle to review admissions policies and to ensure uniformity in their implementation across programs.
Working with the Dean, determines the number of new students that each Cluster or Program will be able to admit each year (based on the School's overall admissions allocation received from the Graduate Division).
Student Academic Appointments
The incumbent provides students and faculty with information about appointment requirements, particularly those governing "exceptional" appointments, and reviews students' academic eligibility.
The incumbent approves routine appointments, with problems referred to the Head Graduate Adviser.
Student Recruitment
The manager oversees the staff position for student recruitment.
With the Recruitment Coordinator, and the Dean, determines recruiting priorities for the School.
Oversees recruitment travel and event budget to make most effective use of available resources.
Helps Coordinator arrange "Spring Visit Day" and "Prospective Students Night," and gives presentations at both events.
Student Registration
Oversees intensive effort at the beginning of each semester contacting students to ensure that they are registered by the campus census deadline and enrolled in sufficient course units.
This often requires helping them resolve financial and other registration problems (e.g. "blocks") and following up with central campus offices.
Credential Programs
Oversees the work of the School's Credentials Analyst.
Develops and recommends implementation policies, for regulations affecting our programs.
Assists the faculty director in CCTC (accreditation) reviews of the School's credential programs.
Undergraduate Minor
Oversees the work of the Undergraduate Minor Adviser.
Participates on the Undergraduate Minor Committee which is charged with guiding the academic and nonacademic aspects of the Minor.
Issues such as setting enrollment limits, levels of GSI support, enhancing student advisement, and ensuring adequate course availability, all have direct or indirect workload ramifications for the Manager.
Fellowships/Financial Support
Oversees the work of the School's Fellowships Coordinator.
In addition to awarding monies from the School's Block Grant, a number of other departmental funds to distribute.
Works with the Fellowships Committee to develop proposals for improving our financial support of students.
Commencement
The manager plans, coordinates, and executes all aspects of the School's Commencement (venue, speakers, music, catering, and program logistics) with assistance from Student Services staff on the day of the event.
New Student Orientation
Plans, coordinates, and implements this all-day event (speakers, catering, staffing, and program logistics).
The manager also works with student leaders in the School on various aspects of this event.
Also, with several Student Services staff members, provides mini Orientations to entering students in our summer-start programs.
Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students.
Plans and develops the student services budget for the organization in consultation with the Assistant Dean for Administration.
Sets priorities for the unit - decides which resources will be committed to goals and objectives and how they will be allocated.
Staff Management
Makes decisions on performance, salary actions, hiring decisions and other human resources related issues of managed staff.
Gauges the need for cross training and implements cross training and other professional development as well as provides direction to staff on complex issues.
Recognizes issues that have campus impact or future implications and advises the managed employees accordingly as well as advising senior management.
Representation
Represents the student services unit to the campus community and relevant external constituencies.
Attends campus meetings and workgroups sponsored by the Graduate Division, the Registrar's Office, Public Ceremonies, and other appropriate offices.
Represent the School at the annual Commission on Teacher Credentialing conference.
Special Projects/Other
Committees
Much of the ongoing work done by the Manager is generated by the committees and workgroups in which the Manager participates.
Dean's Senior Staff Workgroup
Brings academic and nonacademic issues to the attention of the Dean and senior staff for review, discussion, and decision.
Professional Programs Committee
The Manager proposes items for discussion and provides background information.
Participate in the CTC's Accreditation Review of the School's credential programs.
Policy Committee
This committee, comprised largely of faculty members, provides advice and counsel to the Dean.
The Manager attends to report on issues affecting student, and student services in the School, and to provide any needed background information/data for the committee (e.g., enrollment data, faculty advising load data).
Computer/Data Projects
Coordinates the School's response to the annual U.S. News & World Report Survey.
Generates and analyzes data reports for this; as well as produce many ad hoc data reports throughout the year for the Dean's Office, Head Graduate Adviser, and others.
Works with the technical support on modifications/enhancements to the student database.
Course Review
The Manager tracks all new courses - from initial review by the Curriculum Committee, to submission to the Dean and, once approved, to the Academic Senate's Committee on Courses of Instruction (COCI) for final approval.
At the request of the Curriculum Committee, the incumbent reviews the content of new courses to guard against overlap with existing courses.
The Manager also works with faculty on preparing information needed for course proposals, and serves as liaison between the School's faculty and COCI when there are questions or concerns about course submissions.
In addition, the Manager works with the Head Graduate Adviser on the review of proposed DeCal courses before they're forwarded to the Dean, and also reviews "Directed Group Study" (298s) courses.
Publications
With the Graduate Assistant, updates the "Handbook for Advanced Degree Students."
Works with the School's Editor and Graphics Designer to update the School's "Guide to Graduate Studies."
Implementation of new programs such as the undergraduate major, certificate programs, and online programs.
Required Qualifications
Knowledge of education as an academic and professional field. Advanced knowledge of advising and counseling techniques. Knowledge of University, Graduate Division, and School, program and degree requirements. Knowledge of and/or ability to learn University-specific computer application programs (e.g. Calcentral) and pertinent databases (4-D). Knowledge of and/or ability to learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Skills in monitoring/assessing people, processes or services, to make improvements. Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Ability to effectively work with staff, faculty, and students. Ability to multi-task and prioritize competing projects and deadlines. Ability in problem identification, reasoning skills (verbal and written). Ability to develop original ideas to solve problems, persuasion, leadership.
Education and Training
Bachelors degree in related area and/or equivalent experience/training
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html