Student Services Advisor 2 (4574U) - IEOR About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu .
Departmental Overview
The College of Engineering (COE) at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top three Engineering colleges in the United States. With more than 250 regular faculty members, 1, 800 graduate students and 3,200 undergraduate students located in seven academic departments, Engineering is the second largest college on the Berkeley campus.
The Industrial Engineering and Operations Research Department (IEOR) is an academic department within the College of Engineering (COE). IEOR is home to 15 core faculty, 6 emeriti, 4-5 lecturers, and 8-10 visiting scholars. The department offers bachelor's, master's, and doctoral degrees; as well as two professional master's programs - Master of Engineering (MEng) and Master of Analytics. IEOR is at the forefront of research and teaching of operations research and analytics methods, as well as the advancement of quantitative methodologies to solve problems in the areas of healthcare, supply chains, energy, security, finance, and e-commerce. The department has strong ties with other departments in the UC Berkeley College of Engineering and enjoys close relationships with the departments of Statistics, Mathematics, and Economics, as well as with the Haas School of Business.
The Industrial Engineering & Operations Research department (IEOR) is recruiting an advisor to assist the Student Services office with graduate admissions, graduate student advising, graduate student instructor hiring, event planning and coordinating.
Application Review Date
The First Review Date for this job is: October 27, 2022 - Open Until Filled
Responsibilities
35%
Applies professional student services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization.
Recruitment, Admissions, and Retention: Advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals; reviews graduate applications; initiates and arranges student recruitment visits.
Respond to telephone and email inquiries regarding the PhD, MS, Master of Engineering (MEng), and Master of Analytics (Analytics) programs.
Provide excellent customer service to prospective and current students.
Under the guidance of the student services manager, process applications to the graduate programs through the COE ACG system and through Slate.
Provide support in the processing of applications, including data entry, followup with applicants via email and phone, review of transcripts, credentials and evaluate prerequisite coursework.
Disseminate incoming student information to incoming students.
Manage respective applicant databases.
Track and maintain both current and incoming student records, including final transcripts, prerequisite coursework, and milestones.
25%
Academic Advising: Provides advice and assistance to students on academic and degree progress; resolve scheduling conflicts, and similar issues.
Provide information to current students on a wide array of student matters ranging from new student services, international student matters, awards and scholarships, fellowships, registration and scheduling, graduation and degree requirements.
Keep current on and maintain knowledge of campus administrative policies and procedures.
Share knowledge with faculty, students and staff when needed.
Monitor academic progress.
20% Administrative:
Coordinates the graduate student instructor (GSI) hiring process
Participates in the processing, and awarding of student fellowships, grants, and other awards.
Oversee room scheduling.
Assist in maintaining website content under student services manager purview.
Provide data to the chair as needed.
Assist finance analyst in processing of event and expense reports and purchase orders.
Other administrative duties as needed.
20% Events: Coordinates and implements student events and assists in the planning and implementation of complex departmental events.
Support in the planning and implementation of all events pertaining in IEOR.
Events include our prospective graduate student Visit Day, New Student Orientation, Fall Picnic, CalDay, Commencement receptions, and other departmental events.
Attend recruitment events/fairs/information sessions as needed.
Required Qualifications
Ability to multi-task; verbal and written communication skills.
Interpersonal skills.
Multicultural competencies; ability to work with diverse populations.
Skills in service orientation, organization, active listening, and critical thinking.
Preferred Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
A strong background in event planning and/or logistics is preferred.
Knowledge of advising and counseling techniques.
Knowledge of University-specific computer application programs and pertinent databases.
Ability in problem identification and reasoning.
Knowledge of University processes and procedures.
Understanding of University rules and regulations.
Salary & Benefits
Salary is commensurate with experience. This is a 100% FTE career position.
For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of " UCB Employee " and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
https://www.eeoc.gov/sites/ default/files/migrated_files/ employers/poster_screen_ reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=44183&PostingSeq=1
jeid-249736ca2075aa46a58725ddf82bdede