Operations Coordinator (7377U), Berkeley Public Health - 47958 About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu .
Departmental Overview
Berkeley Public Health (BPH) aims to improve population health, especially for the most vulnerable, through interdisciplinary collaborations, preeminent education, and transformational research. Established in 1943, BPH is a professional school on the UC Berkeley campus that comprises six academic divisions and nearly 30 research centers and programs. Our department's values include social justice, health as a right, challenging conventional thought, embracing diversity, and creating meaningful impact. We honor our principles of community by centering and valuing everyone in our community; prioritizing prevention while remaining grounded in social justice; promoting safety and respect; practicing self-care and kindness; and remaining optimistic, hopeful, and committed to change. Learn more at publichealth.berkeley.edu .
The Operations Coordinator manages the day-to-day operational functions of primarily the fifth floor of the Berkeley Way West (BWW) building, home to Berkeley Public Health (BPH). This includes managing: an effective, professional, and welcoming reception area for BPH visitors, students, staff, faculty, and academics; the A/V technology in the reception area and throughout the floor's conference and meeting rooms, as well as similar BPH spaces on three other floors; the organization and oversight of shared spaces (e.g., kitchen, storage room) and shared equipment (e.g., multi-function devices, loaner items); and the distribution of mail and packages. The Operations Coordinator develops protocols and procedures for a variety of operational activities and improves processes on a continuous basis. They analyze, troubleshoot, and resolve operational problems as they arise. The Operations Coordinator supervises work-study students, including hiring, scheduling, and overseeing work. They partner closely with the BPH Facilities Management Unit, the BWW building manager, UCPD (security desk), and fifth floor administrative managers to provide all occupants and visitors with a smooth operational experience. The Operations Coordinator works on-site Monday through Friday. (Unless we are directed by campus authorities to shift to remote work for a period of time, e.g., during a power shut-down, during a shelter-in-place order, etc.)
Application Review Date
The First Review Date for this job is: January 31, 2023
Responsibilities
Manages the reception area's daily operations and physical space; greets and directs visitors; maintains the digital news board; answers phone calls; receives and distributes deliveries.
Manages reservation process for conference rooms and other select spaces.
Responds to and triages operational questions, requests, and issues raised by occupants.
Ensures furniture, equipment, and supplies in the reception area, conference rooms, meeting rooms, etc. are reset to their designed configurations.
Participates in the coordination of emergency evacuation for BPH occupants in BWW; serves on the BWW Steering Committee
Manages the Audio/Visual technology in conference and meeting (huddle & focus) room on the 5th floor, as well as in BPH spaces on the 2nd and 6th floors and the 1st floor Colloquia.
Performs oversight of shared multi-function devices and printer areas on multiple floors, including supply replenishment.
Manages loan equipment and A/V accessories.
Troubleshoot issues in real-time; follows through on needed vendor repairs.
Coordinates or leads periodic training opportunities for occupants on available A/V technology.
Manages the organization of shared spaces (e.g., kitchen, storage room, mail room, printer areas, garden terrace, conference and meeting rooms);establishes and communicates systems and protocols for use and maintenance.
Participates in the identification, development, implementation, and continuous improvement of standard operating procedures and guidelines
Hires, trains, and supervises work-study student assistants (approx. 2-3).
Establishes work schedules, protocols, and responsibilities.
Assigns requests for one-time administrative assistance and emeriti faculty support (e.g., BearBuy orders, flyer posting, clerical tasks, etc.).
Participates in workshops, trainings, and other professional development activities.
Other duties, as assigned.
Required Qualifications
Strong customer service orientation, including excellent interpersonal skills, to be able to work with a diverse group of faculty, staff, students, and visitors.
Demonstrated commitment to and understanding of diversity, equity, inclusion, and belonging.
Proficient in communicating clearly and effectively, both verbally and in writing, and in integrating information in the completion of assignments.
Solid organizational skills and attention to detail.
Analytical skills to conduct analysis and develop recommendations.
Strong problem-solving skills; takes initiative to identify problems and implement solutions.
Ability to use sound judgment in responding to issues and concerns.
Ability to work effectively both independently and in collaboration with others.
Comfortable, flexible, and adaptable in a fast-moving, high pressure, constantly shifting environment, with frequent interruptions and multiple priorities.
Excellent computer skills, including proficiency in Microsoft Suite and Google Collaboration Suite.
Ability to learn and troubleshoot standard Audio/Visual equipment, such as video conferencing, projectors, microphones, etc.
Education/Training:
Bachelor's degree in related area and / or equivalent experience / training.
Preferred Qualifications
Knowledge of more advanced A/V equipment, such as video and digital cameras, lighting, live streaming equipment, etc.
Demonstrated ability to handle difficult or volatile situations/individuals effectively.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit this UCOP link .
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $74,300.00 - $78,000.00. The full pay scale range for this position classification is $74,300.00 - $134,500.00 (grade 22).
This is an exempt, monthly paid position. The annual salary is commensurate with experience. This is a full-time (40 hours/week), Career appointment. This position is eligible for full UC benefits.