Summary of Job Duties

The Cancer Institute Front Desk III (Access Coordinator III) will meet, greet, and assists the public, answer telephones and / or will coordinate appointments, referrals, consults, tests and / or procedures, check-in and registers patients, check-out patients, and collect payments and issue receipts.

The Access Coordinator III is responsible for ensuring smooth patient flow, managing appointments, and providing exceptional customer service to all individuals entering the facility.

Qualifications :

Minimum Qualifications :

• High school diploma / GED.
• Three (3) years of experience in customer service, registration, billing, or scheduling preferably in a healthcare environment.
• General knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Intermediate proficiency with computers (MS Office Suite preferred).

Preferred Qualifications :

• Experience working with EPIC system.

Additional Information :

Additional Information :

• Collects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information.
• Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed.

Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.

• Conducts pre-registration, inputs and / or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders.
• Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms.
• Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients.
• Records daily and monthly statistics and communicates any medical records issues.

Salary Information : $33,966.40

$33,966.40

Last updated : 2024-05-13