Description

Summary of Duties:

This position is primarily responsible for preparing patients for visits, chart preparation, rooming of patients, chart documentation, and medication reconciliation. 

Duties and Responsibilities:

· Greets patients and prepares them for physician examination.

· Assesses patient's general condition, medication reconciliation, and takes vital signs and weight.

· Assist with obtaining patient referrals for appointments and/or procedures when needed.

· Prepares charts for upcoming appointments. Reviews all necessary patient documents and/or test results that have been received prior to the appointment. 

· Perform virtual check-in/check-out patient visits.

· Assist with incoming phone calls as required. 

· Schedule referrals and tests. 

· Maintains exam rooms for necessary supplies and materials. Ensures cleanliness. Prepares list of medical supplies needed. Prepares equipment and aids physician during treatment, examination, and testing of patients, when appropriate.

· Maintains GI provider’s “recall” system, including mailing letters and follow-up phone calls to remind patients of their GI procedures due (minimum two months ahead). 

· Helps patients with concerns and complaints, and escalates requests to the Site or Practice Manager, as appropriate.

· Performs Prior Authorizations for medications and other services as required.

· Travels to satellite office as required.

· Maintains clean and orderly work area.

· Maintains a professional atmosphere in all aspects of the office, including interaction with physicians, management, patients, and all outside contacts.

· Maintains patient confidentiality.

· Performs other medical support duties, as assigned.

Environment/Working Conditions:

Work is performed in an office environment. The noise level is usually moderate. Phones are very busy, and the activity level is frequently high. Involves frequent contact with staff and patients.

Requirements

· High School Diploma or Equivalent

· Certified Medical Assistant preferred

· Minimum of two years experience in a medical office.

· Medical Terminology / Electronic Medical records experience preferred.

· Ability to function well in a fast-paced environment