Description

Job Description

SUMMARY:

This position is primarily responsible for greeting and checking in patients in a busy medical office, and supporting providers, staff and administrators by performing the following duties:

CORE DUTIES AND RESPONSIBILITIES:

Answers busy, multi-line phone, determines purpose of callers, and forwards calls to appropriate personnel or department.

Determines need for escalation of certain calls (Priorities), and pages or calls the appropriate person/persons

Ensures proper insurance referrals are in place in the patient chart at the time of check in, as well as checking patient’s current eligibility on insurance presented

Accepts copays, payments on account and payments for procedures and provides patient with a receipt for their payment

Balances their cash and other payment forms collected, as well as petty cash at the end of each shift. Brings to Front desk supervisor for appropriate sign over of cash collections.

Scans in New patient forms and updates demographics, insurance and other information in the EMR, as directed

Responsible for maintaining a tidy waiting room area, ensuring that all magazines, pamphlets and publications are straightened, distributed and available for the patients.

Other receptionist and secretarial duties, as directed.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Phones are very busy and the activity level is frequently high.

REPORTS TO:

Medical Receptionist reports directly to the Site Supervisor.

Job Type: Full-time

COVID-19 considerations:

We are practicing all safety and social distance guidelines.

Covid vaccine required per RI State mandate.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent required. At least one year of experience with similar job functions in a healthcare setting, or equivalent combination of education and experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have previous EHR/EMR experience; Familiarity with Microsoft Office, Excel and Outlook is preferred.