Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located in the beautiful Dover, Delaware area. Dover Behavioral Health System features individual units for adolescents and adults and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patients receive care from our compassionate health care team each year at Dover Behavioral Health System. This opportunity offers working at a hospital known for its outstanding patient satisfaction, including ranking 6th for highest patient satisfaction in 2020 compared to over 200 psychiatric hospitals. We attribute this success to our talented and dedicated staff. We are the best at what we do!

Dover Behavioral Health System is seeking a Patient Experience Coordinator - Part Time to drive the Patient Experience on Assigned Unit through strong tactical and patient care support.

Work Hours:

24 hours per week minimum

Position responsibilities:

• With a strong customer centric focus, answer the unit telephone and ensuring that callers receive friendly service and are routed to the appropriate party
• Drive the Patient Experience by being a resource to patients, families, referral sources, and outside providers to ensure positive patient care
• Assists RN and LPNs with daily set up and delineation of duties upon the approval of the RN, including serving as a liaison between the RN and MHTs to solve escalated issues
• Track patient charts, lab work and other documents, monitors the admission lab turnaround, and prepares documentation for physician review
• Initiates chart forms for patient admissions, transfers, and discharges and maintains patients' charts in appropriate organizational and sequential order including filing reports, test results, nursing notes, etc. daily as well as assemble new charts and file daily
• Accurately performs vital signs at time of admission and on an ongoing basis to include temperature, pulse, respiration and blood pressure and reports abnormalities to the nurse.
• Participates in therapeutic crisis intervention when needed with patients.
• Observes and monitors the patients' status and safety; delivers care according to standards consistent with multidisciplinary treatment and discharge plan, care directives, and expected outcomes.

Minimum:

• High School Diploma, GED or equivalent
• Demonstrated leadership skills
• Strong organizational skills and ability to prioritize in a self-directed manner
• Ability to maintain utmost confidentiality

Preferred:

• Clerical experience in a psychiatric or hospital setting preferred

Benefits:

• Tuition Assistance
• Loan Forgiveness
• Orientation (Could earn 20 CEUs) * Career development opportunities across UHS and its 300 locations
• Diverse programming to expand your experience and energize your career HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program

About our parent company Universal Health Services (UHS):One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice
At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or 1-800-852-3449