Director of Performance Improvement

Poplar Springs Hospital is a 183 bed acute care and residential facility. For more than 30 years Poplar Springs Hospital has been guided by its mission of helping those who need the full continuum of behavioral health services. Our facility offers behavioral and psychological treatment for adults and adolescents through our acute programs, adolescent residential programs, as well as programs for active duty military. Poplar Springs Hospital is located in Petersburg, Virginia, 20 minutes south of Richmond and 50 minutes north of North Carolina. Situated on 25 acres, our serene, nature-like setting offers our patients a sense of calm and peace. We offer families hope through a nurturing environment for adults and adolescents to flourish in their environment.

Much more online at:

We have a new opening for a Director of Performance Improvement. The Director of Performance Improvement is a liaison to department directors and administration to ensure that the provision of quality care is monitored and continuously improved. Core functions include:

• Coordination of the facility-wide Performance Improvement Program;
• Facilitation of the medical staff components of the program in conjunction with the Medical Staff Director;
• Planning and chairing the PI function and reporting findings and activities to the Medical Executive Committee and the Governing Board;
• Assistance in maintaining ongoing compliance with regulatory requirements throughout the facility;
• Assistance provided to managers and leadership in establishing best practices based on research and data analysis; and
• Promoting, planning, designing, coordinating, and evaluating training and educational activities for all staff.
• Act as an advocate for all patients, ensuring patients are treated with respect and dignity.
• Ensures facility complies with all Human Rights standards and regulations.
• Investigates all patient grievances and ensures all issues are resolved
• Maintains and reports grievance data

Performs other duties as assigned.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries!
• Retention Bonus Program (if applicable)
• Loan Forgiveness Program (if applicable)

As one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues totaled over $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, UHS ranked #281 on the Fortune 500 and listed #330 in Forbes ranking of U.S. Largest Public Companies. With its headquarters in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington D.C., Puerto Rico and the United Kingdom.

If this opportunity is of interest to you, please contact Tina Spiers, Human Resource Manager at 804-862-6318 or send your resume to Tina.Spiers@uhsinc.com.

Position Requirements:

Licensure/Certification/Registration:

• • • Valid RN license required if candidate is a Registered Nurse.
    • Certifications in CPR/FA and Handle with Care preferred. Training conducted onsite.

Education/Experience:

• • • Master's degree in healthcare or social services field or graduate of an accredited nursing program. MSN preferred.
    • Previous clinical experience with a psychiatric mental health population, with prior management and training experience to assure an understanding of systems management, time management, and staff development.
    • Thorough knowledge of data collection, aggregation, statistical analysis, and use of statistical display tools.
    • Previous experience in a supervisory role in a healthcare setting.
    • Experience dealing with regulatory agencies (TJC, CPS, Licensing, Human Rights, etc) required.

General Requirements:

• • • Must be at least 21 years of age per Commonwealth of Virginia Interdepartmental Regulation of Children's Residential Facilities. (22VAC42-11-380, pg. 43)
    • Must have patience, tact, and a cheerful disposition and enthusiasm.
    • Good communication skills; must be able to read, write, speak, and understand the English language.
    • Basic clerical skills, basic experience with office equipment (telephone, copy machine, fax, etc.)
    • Experience with Microsoft Office Software (Word, Excel, PowerPoint, Outlook, etc.)
    • Ability to understand and carry out oral and written instructions.
    • Ability to problem solve and accept feedback when circumstances warrant such actions.
    • Willingness to interact with patients with varying levels of cognitive functioning.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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