Are you dependable, competitive, and seeking growth and opportunity?

UFLP is hiring!! We offer a full-time schedule, benefits package, and other perks!

JOIN OUR TEAM as a First Party Credit Union Loan Resolution Agent. As an agent on our dynamic team, you will play a crucial role in collecting past due balances and providing exceptional customer service. Your primary responsibility will be to monitor and proactively contact members with early-stage delinquencies to discuss repayment strategies to mitigate loss and maintain the integrity of our credit union. The ideal candidate will thrive in this fast-paced and competitive environment!

Responsibilities:

1. Assess and analyze members' financial situations to determinethe appropriate course of action for loan and credit account recovery. 
2. Build rapport with members by providing empathetic and compassionate customer service while upholding credit union policies and procedures. 
3. Research members' payment histories, account balances, and other relevant information to tailor repayment solutions that suit their financial capacity. 
4. Educate members on the benefits of meeting their financial obligations and the potential consequences of non-payment or defaulting. 
5. Collaborate with internal teams to ensure a seamless transition for members who require further assistance or modifications to their loan terms. 
6. Document all interactions, agreements, and payment arrangements accurately in the credit union's system for future reference and reporting purposes. 
7. Stay updated on industry regulations, best practices, and credit union policies to provide accurate and compliant information to members. 
8. Maintain confidentiality and protect sensitive information while adhering to privacy regulations and the credit union's data security protocols. 
9. Support credit union initiatives and participate in ongoing training programs to enhance knowledge and skills related to member engagement,retention, and account management.

Skill Requirements:

1. High school diploma or equivalent. 
2. Prior experience in customer service, call center, collections, banking, or financial services is desirable. 
3. Excellent verbal and written communication skills with the ability to effectively negotiate and persuade members while maintaining professionalism. 
4. Strong analytical and problem-solving abilities to assess members' financial situations and propose suitable resolutions.
5. Proficiency in using computer systems, databases, and standard office software. 
6. Ability to multitask and manage time effectively with strong attention to detail. 
7. A self-motivated and proactive approach to work, demonstrating a commitment to meeting targets and deadlines. 
8. Sound knowledge of credit union products, services, and collection processes is an advantage. 
9. Familiarity with regulatory requirements surrounding debt collection practices. 
10. Demonstrated ability to prioritize tasks and adapt quickly to changes in a dynamic work environment.

**Must be available and willing to work late nights 2-3 nights a week. 10am-7pm optional schedule available as well.**

We are excited to speak with you about your future and career goals. Apply today!!