Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expected".

At U1, the Operations Manager is responsible for overseeing the administration and development of branches. Responsible for coordinating and directing member facing service functions for the formulation, development, implementation, and maintenance of Credit Union member support. Ensures members are promptly and professionally served. Organizes and directs teams to ensure projects are well coordinated and complement the strategic objectives of the Credit Union. Is responsible for meeting goals in relation to lending growth, deposit growth, ancillary services, and merchant lending, as well as referrals to other lines of business within the Credit Union. Understands the critical role of member service to the Credit Union and its members while creating support and buy-in across a wide range of stakeholders to meet or exceed goals and objectives. Supports senior management in developing strategy and reporting statistical analysis, recommendations, or concerns in a timely manner. Ensures that established policies and procedures are followed. Supervises, trains, and appraises the activities of subordinate personnel.

Functions as a member of the management team, is aligned with and promotes U1 values, provides leadership, and participates in establishing and implementing major goals and strategic objectives of the Credit Union, department's objectives, policies, and plans.

Qualifications (required and preferred):

• High School graduate or equivalent, required
• Bachelor's degree in related field or equivalent experience, preferred
• Five years of related progressive experience, preferably in a financial environment, required
• Minimum of two years of supervisory experience, required
• Must have current NMLS or ability to acquire it within 120 days of employment, required

Knowledge, Skills, Abilities (KSAs):

• Knowledge of Microsoft Office.
• Thorough understanding of Credit Union products and services preferred.
• Excellent communication, interpersonal, and supervisory abilities.
• Strong project management skills.
• Solid leadership abilities.
• Organizational and analytical skills.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. The noise level is usually moderate and typical of those in a typical office or call center. Must have reliable transportation and valid driver's license.

Physical and Intellectual Demands:

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Sedentary work; sitting most of the time. Ability to hear normal conversations, type, pick up small objects, and convey detailed instructions accurately.

Ability to read, analyze, and interpret common scientific and technical journals, technology reports, and legal documents. Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Ability to respond to common inquiries from regulatory agencies. Ability to interpret a variety of technical instructions and can deal with multiple variables. Ability to perform simple algebra, profit and loss, proportion, percentage, and ratios. Ability to prepare business letters, proposals, summaries, and reports using proper punctuation, grammar, diction, and style. Ability to conduct training and make professional presentations.