RN Call Center

4 days/week, 10:30pm-7:00am, 3 out of 6 Holidays, Rotating Weekends

Ability to sit remote in certain regions

Full Time Benefits

**Position may sit in Cedar Rapids, Waterloo, Des Moines, Sioux City or Quad Cities**

The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Primary Function and Relationship to the Total Organization:

My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.

Operations

Qualifications/Experience:

• Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois.
• Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred
• Strong time management and organizational skills
• Possesses excellent written and verbal communications.
• Proficiency in use of computer applications such as Microsoft Office and electronic health systems.
• Requires knowledge of federal healthcare laws and regulations.
• Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
• Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision.

• Ability to work as a team member, creating and maintaining effective working relationships.

• Ability to understand and apply guidelines, policies and procedures.

Education:

• Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred
• Compliance with Mandatory Child/Adult Abuse Reporting