Overview

The Office Assistant plays an integral role on the Child Protection Center (CPC) team. Conducts secretarial and clerical duties that support patients / families, multi-disciplinary team members (MDT), and staff at the CPC.

Uses excellent communication and customer service skills that ensure a positive patient experience.

Why UnityPoint Health?

• Benefits Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Responsibilities

Customer Service

• Interacts with patients and family members in a positive, friendly manner that enhances their experience at the Child Protection Center.
• Maintains / develops professional relationships with community partners in person, over the phone, and via email correspondence.
• Provides timely and appropriate information to parents / caregivers / community partners / others while adhering to confidentiality guidelines, policies, and procedures.

Administrative / Clerical Support

• Provides clerical support for all front desk functions of the department.
• Responds to phone calls, takes referrals, and schedules appointments in a manner that promotes efficient patient care.
• Engages in practices that include accurately registering patients and submitting charges for services in a prompt manner.
• Provides lobby oversight and watches children as needed.
• Provides clerical support to the Safe Sleep program.

Qualifications

• High school diploma or GED equivalent
• Customer service, clerical, and secretarial
• Writes, reads, comprehends, and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheet, email, and web browser.
• Use of usual and customary equipment used to perform essential functions of the position.

Last updated : 2024-05-19