The Epic Application Analyst is responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.

The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

Issue Resolution

· Independently supports and resolves complex issues with assigned applications in adherence with

service expectations and change management policies.

· Takes ownership of escalated customer issues and works with multiple parties and/or vendor to

help resolve issue.

· Provides day and after hours on-call coverage as scheduled. May assume additional on-call

responsibilities as directed by Manager.

· Follows and may lead the enhancement process and Change Management Policies and

Procedures.

Operational Support and Improvement

· Researches and communicates options to support decision-making discussions to determine

strategy for implementation of tools and systems

· Advocates for and acts as an agent of progressive change within the organization and proactively

identifies opportunities for improvement.

· Researches solutions to improve service such as processes, standards and/or products.

· Participates in decision-making or technical solution-oriented discussions

· Creates and maintains technical documentation. Communicates necessary information to the

required teams.

· Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance

program requirements and maintains related certifications.

· Demonstrates ability to complete application build for assigned application(s). Mentors staff with

the completion of documented release processes.

· Reviews release notes, configures and tests application changes. 25%

· Understands and contributes to improvement of testing processes. Ensures team members follow the test scripts and processes.

Compliance and Security

· Understands HIPAA standards, regulatory, and security requirements pertaining to database,

server, and/or application management.

· Follows appropriate security processes for supported applications. 5%

Project Management

· Leads and coordinates projects as assigned, demonstrating strong organizational and time

management skills

· Leads moderately complex projects independently or as a part of a larger project team.

· Develops project plans and tracks progress, escalating as necessary when project issues arise or

deadlines are challenged.

· Follows technical and operational cutover tasks and contributes to solutions for resulting issues

Education: Bachelor’s degree or equivalent relevant work experience Epic Certification - Achieves and Maintains Epic Certification as Assigned

Experience: 2 years experience 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology

License(s)/Certification(s): Epic Certification - Achieves and Maintains Epic Certification as Assigned

Knowledge/Skills/Abilities:

· Knowledge of health care organization information systems processes · Strong communication – written and verbal · Ability to conduct research into technology issues, standards and products · Proven analytical and problem-solving abilities · Able to manage priorities, deadlines, and execute tasks · Proactively communicates when risks and issues arise; takes appropriate action(s) · Strong customer service orientation · Advanced critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact. · The ability to work productively in a fast paced, rapidly changing environment.

Other:

· Use of usual and customary equipment used to perform essential functions of the position. · Work may occasionally require travel to other UPH facilities.