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We are hiring for a Customer Service Phone Agent! This role will act as the main contact for patients, guarantors, affiliates, and external agencies for resolving insurance issues and collecting self-pay accounts receivable. The agent is responsible for understanding the patient accounting operations and systems of each affiliate and utilizing appropriate CBO services to resolve accounts. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and work as a team player supporting other phone agents and CBO staff to complete all tasks in the most efficient manner.
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
ResponsibilitiesEssential Functions & Responsibilities
Education:
Experience:
Knowledge/Skills/Abilities:
Other
Social & Legal Services
$35k-45k (estimate)
11/30/2023
05/20/2024
unitypoint.org
ROCK ISLAND, IL
15,000 - 50,000
1995
$1B - $3B
Social & Legal Services
The job skills required for Call Center Agent include Customer Service, Call Center, Commitment, Communication Skills, Oral Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
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Call center agents are at the frontline of providing solutions to customers’ problems.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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A call center agent performs a number of functions that are more than just picking up calls.
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