Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and a creating a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence.

Essential Job Functions:

• Regular Attendance. Defined in the department as less than 9 points.
• Adhere to all company policies and procedures including all safety guidelines.
• Utilize electronic time management system to input time and attendance.
• Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
• Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary.
• Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
• Extract mail and perform scanning processes, as necessary.
• Accept and direct inbound calls to the appropriate department or service.

Non-Essential Job Functions:

• Maintain confidentiality of all work.
• Make outbound calls as required.

Education: Minimum high school diploma or GED equivalent.

Experience:

• Minimum one-year customer service experience, preferably in a call-center environment.
• Demonstrated effective interpersonal and verbal communication skills including phone skills.
• Excellent organizational skills and ability to multi-task efficiently.

Computer Skills:

• Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook.
• Proficient with internet research and mobile device applications.
• Minimum intermediate end-user of database systems to maintain client account information.
• Excellent keyboarding skills.

Certificates & Licenses:

Other Requirements:

• Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.
• Complete human resources skills testing: MS Word and MS Excel
• If bilingual skill is indicated, human resources skills testing: Spanish-English Translation

Competency Statements:

• Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
• Accountability: Able to demonstrate commitment to the position and accepts responsibility for personal actions.
• Values: Able to promote a safe and inclusive environment of integrity and honesty.