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Potential for hybrid work after training requirement Our CompanyMore than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire.
We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business.
The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
Note : Benefit offerings may differ between union and non-union employee groups.Position Purpose : Effectively and professionally communicate with customers, client companies and co-workers, over the phone, web, social media and email in accordance with department standards and goals to ensure the Company satisfactorily meets their needs.
Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross functional areas in order to foster a positive working environment.
Assist and contribute to improved processes in order to efficiently and accurately respond to customers and client companies.
Principal Accountabilities : 70%
Ensure that all tasks are completed efficiently and accurately in order to ensure a one contact resolution and positive customer experience.
Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and polices. As Needed
Last updated : 2024-01-31
Full Time
Wholesale
$43k-55k (estimate)
02/01/2024
04/11/2024
unitil.com
HAMPTON BEACH, NH
500 - 1,000
1984
MARK COLLIN
$200M - $500M
Wholesale
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.