At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director of Account Management for UMR is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 self-funded segment. We are looking for a solid, strategic leader who has experience dealing with C suite level customers, has a solid vision for his/her team and can successfully execute on that vision.

Primary Responsibilities: 

• Management Responsibilities:
  • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
  • Set team strategy to achieve and surpass goals, and consistently develop and manage a team of Strategic Account Executives and Field Account Managers
• Relationship Building:
  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UnitedHealth Care and UMR to the marketplace
• Product Knowledge:
  • Detailed understanding of UMR products, services and solutions
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UMR products and services
• Healthcare Knowledge:
  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealthcare and UMR
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitor's strengths, weaknesses and strategies
• Financial and Underwriting:
  • Understands financing methodologies and strategies for self-funded customers
  • Thorough knowledge of underwriting principles and practices for self-funded customers
  • Possesses basic math skills
  • Can explain and justify a renewal rate to customers
• Customer Focus:
  • Consistently models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Anticipates problems and develops contingency plans
  • Ability to deal with sophisticated customers and brokers/consultants
  • Ability to customize existing marketing tools to meet the individual needs of a client
  • Ability to oversee successful implementation of client accounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Sales Insurance License Maintained by Law
• 5 years of experience working with brokers/consultants
• 5 years of experience meeting sales and/or persistency goals
• 3 years people management experience 
• 3 years proficiency in Microsoft Suite including Word, PowerPoint, Excel
• Must maintain valid Drivers License
• Willingness to travel as required

Preferred Qualification:

• Sales and/or Acct Mgt experience working with complex, self-funded customers