If you are located within North Carolina, Washington, Missouri, OR Arkansas, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

The Community Health Worker in the Optum at Home program acts as a liaison for DSNP and CSNP members to ensure appropriate care is accessed, home and social assessments are completed, resources leveraged, and education provided. They work as part of a care team including a Nurse Practitioner, Case Manager (Behavioral Health Advocate or Registered Nurse), Care Navigator, and other supporting team members.The CHW assesses functional, social, and behavioral needs of members and collaborates to develop and implement solutions through telephonic outreach and consultations, and interdisciplinary team activities. 

The CHW’s primary role is to re-engage members with the health model, who are historically unable to reach.The CHW provides assessments of social and functional health issues affecting chronically ill and high-risk patients.The CHW works in collaboration with a multidisciplinary team to identify and access services to close care gaps and improve quality of life of OAH members.They help to manage health problems by coordinating health care services for these members in accordance with State and Federal rules and regulations.Ongoing care and management of members is conducted in collaboration with other care team members and includes scheduling of follow up clinician visits with member agreement.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm.

We offer 4 weeks of paid training, combined trainer led and precepting. The hours during training will be 8am to 5pm, Monday - Friday.Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Locate, outreach and engage members within the community that clinicians and care navigators have not been able to reach; create a positive experience and relationship with the member
• Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care
• Work collaboratively the multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care
• Works closely with clinicians to help bridge the gap for these previously un-engaged members and members with whom contact was lost
• Completely and accurately document in patient’s electronic medical record
• Provide patients and family members with education regarding the need for follow up as appropriate during each patient visit
• Actively participate in organizational quality initiatives
• Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery
• Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance, innovation and relationships in the care provided to our members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area, if needed
• Ability to travel 10% of the time for field-based work, if needed
• Valid driver’s license
• Ability to work Monday - Friday, 8:00am to 5:00pm with flexibility to adjust schedule based on member's needs
• Experience working with diverse care teams
• Intermediate level of computer experience with the ability to navigate a Windows environment

Preferred Qualifications:

• 3 years of experience in working with at risk populations
• Field based experience
• Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or Medical Assistant
• Bilingual fluency in Spanish and English
• CHW Certification
• Experience working in managed care
• Knowledge of Medicare/Medicaid population
• Telecommuter/work from home experience

Telecommute Requirements:

• Reside within North Carolina, Washington, Missouri, OR Arkansas
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Exhibit independent clinical judgment skills and the ability to consult and engage with other team members for improved patient outcomes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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