Description

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As a team, we are also committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For

Do you enjoy managing data, organizing complex information, and facilitating effective communications between organizations? Are you the type of person who takes pride in getting the details right and is excited to support a team to reach the goal of ending homelessness in greater New Haven? Are you passionate about using your organizational talents as a force for good in our community?

United Way is seeking a CAN Exit Manager who is passionate and organized to manage the exit side of the homeless system to end homelessness in our region. This person will facilitate critical meetings, maintain data, and collaborate with multiple partner organizations in the Greater New Haven Coordinated Access Network system, to ensure that progress is continually made towards meeting system goals. Salary for this position is $55,000 to $60,000 a year, commensurate with experience, and includes benefits.

What You Will Do

• Facilitation and coordination of meetings and training among partners. The CAN Exit Manager will be responsible for the preparation, facilitation, and follow-up of housing meetings. These meetings are comprised of multiple CAN partners. You will create and distribute the agenda as well as be the neutral facilitator pushing the work forward. You will ensure that CAN policies and procedures are being followed during housing matching with the primary goal of equitable delivery of services. You will elevate trends on barriers for clients to access housing and propose solutions. You will create and facilitate training for community partners on current and new processes.
• Collect and analyze data to monitor system performance and drive improvement. If that statement gets you excited, keep reading. If not, this position is not for you. This position will maintain accurate lists for households seeking housing support. They will also compile, monitor, and report on data and trends for the CAN, including monitoring data quality. The right candidate will be comfortable and proactive with viewing and analyzing data to provide recommendations for constant system improvement. 
• Review, revise, and approve documentation for housing eligibility. Federally funded housing programs require specific documentation. When a homeless household is added to our region’s active list you will be responsible for collecting and maintaining the threshold of documentation needed. The CAN Exit Manager will be responsible for reviewing documentation in a timely manner, maintaining high quality documentation, and collaborating with CAN partners for revision, when necessary.
• You will work as part of a team. You will report to the CAN Director and meet regularly with the CAN team. You will supervise the Exit Coordinator. You will collaborate with our Marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders. And of course, there will be other duties assigned as new needs and coverage present themselves. 

In accordance with organizational policies, this position requires a criminal background check as a condition of employment. United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way is an Equal Opportunity Employer.

Requirements

• Facilitation Skills: Ability to facilitate meetings efficiently and effectively is required. The ability to facilitate meetings while balancing multiple points of view is required.
• Project Management Skills: Ability to take initiative and implement projects. Ability to analyze and exercise sound judgment. A highly motivated and creative out-of-the-box problem solver is required.
• Education: bachelor’s degree preferred with at least three years of relevant experience OR the equivalent of lived experience in a related field. Knowledge of the challenges and barriers that people who experience homelessness face is preferred. 
• Technology Skills: Advanced proficiency in Microsoft Office applications, especially managing and analyzing data in Excel is required. Experience working with various types of databases and content management systems is preferred. Knowledge of CT HMIS is preferred. Ability to develop visual presentations of data/metrics is preferred.
• Communication Skills: Strong communication skills – able to interface with all departments internally and ability to represent United Way in a variety of settings. Demonstrated ability to synthesize material, both verbally and in written form for a broad audience. Able to present information at meetings in a clear and consistent way.
• Partnership Skills: Positive customer-service orientation to both external partners as well as our internal United Way team. Skills to establish and maintain high quality relationships with a variety of stakeholders. Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Planning Skills: Excellent organization skills and sharp attention to detail. Flexible thinker who can balance systems thinking and on-the-ground implementation. Ability to proactively see what actions are needed, take initiative, and implement projects. Ability to work independently, adjusting to changing priorities is required.
• Relationship skills: Community minded with high-level active listening skills and the ability to connect with people of different economic and ethnic backgrounds. Ability to balance a variety of perspectives representing all areas of diversity including race, ethnicity, gender, ability, age, sexual orientation, and religious beliefs/faith practices is required.
• Supervision Skills: Ability to supervise one staff member to ensure completion of work and growth of team members. 
• Local and statewide travel is required; Out of state travel as needed. 

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!