Summary:
Job Title: Store Director
Job Code: DIRECTOR
Department: GN
Immediate Supervisor: Regional Vice President
Supervises: Total Store Management Team
FLSA Status: Exempt
The Store Director is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for supervising the efficient, effective, safe, legal and profitable operation of the entire store. He/She coordinates human relations for the total store and ensures execution of all company policies and procedures on a timely basis. He/She is responsible for managing, training, and evaluating the Assistant Store Director, Talent Relations Manager, Service Managers, Grocery Managers and Department Managers.
Key Responsibilities:
When a guest enters my store, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Responsible for maintaining good atmosphere, spirit, and morale throughout the store
Create an environment to ensure team success while developing team members through coaching, mentoring, and counseling
Responsible for information distribution to Assistant Store Director and all Department Managers
Responsible for identifying areas of opportunity throughout the entire store
Responsible for implementation of new programs and directives throughout the store in a timely manner
Responsible for forecasting and implementation of programs to achieve volume and labor goals with all departments and evaluating the results of sales and labor performance throughout the store
Oversees team member compensation and promotions
Aides in the preparation of work schedules, assigns individuals and delegates authority to appropriate personnel
Coordinates weekly team meetings of the entire store management staff
Supervises all interior and exterior structural maintenance of facility
Jointly manages donation budget with Assistant Store Director
Develops community relations and builds goodwill for the store and company
Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
Facilitates flow of information to team members
Performs other duties as requested or required by upper management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Minimum of three years’ experience in store management or equivalent
The Store Director is required to work a minimum of 50 hours per week. The schedule shall consist of one evening shift (i.e. closing the store), one early shift (i.e. opening the store), and the remaining three days should be 8 a.m. to 6 or 7 p.m. This allows the manager to be at the store during key business times to see and meet the needs of the store guests and team members.
Ability to work and communicate with all levels of management and subordinates in a professional manner
Must possess leadership skills, maturity, technical skills, and proven operations track record
Must be able to lift up to 50 lbs, push and pull up to 100 lbs, and stand for long periods of time (up to 6 hours)
Perform all other physical aspects of the job to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
Knowledge of company policies
Ability to forecast sales volume and product needs for ordering and scheduling
Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
Ability to work in fast-paced, but efficient and controlled manner
Must maintain Certified Food Safety Manager certification
Bilingual English/Spanish a plus
Ability to receive phone calls at home
Must be flexible to work various hours/shifts, including weekends and holidays
Must attend meetings, including out-of-town, requiring overnight stays
Must be able to transfer to another store within the area
Ability to function as a team member and get along with others