Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

Manage the USTA Community Tennis consumer web experience, focusing on curating an engaging experience for players, coaches, and tennis facilities. This role will play a pivotal part in shaping the USTA customer journey, enhancing engagement, satisfaction, and overall experience. The role will collaborate cross-functionally with the technology, marketing, and membership teams to ensure seamless and personalized interactions to optimize user experience.

As the business lead of the USTA community tennis consumer web properties, this role will:
• Develop a customer-first approach to understanding user needs, behaviors, and preferences, translating them into actionable insights that drive the development of user-centric digital experiences
• Lead efforts to optimize the user experience across all USTA digital platforms, including web and mobile apps
• Collaborate closely with design, marketing, technology, and content teams to deliver cohesive digital experiences that resonate with players, coaches, and facilities, and drive business objectives.
• Leverage data analytics and user behavior metrics to continuously monitor and evaluate the effectiveness of consumer web experience
• Implement advanced personalization strategies to tailor digital experiences based on user segments and preferences, driving engagement and conversion rates
• Develop and maintain the digital experience roadmap.

Who You Are

* 5 years web product management, web product marketing experience or digital / data product operations* Significant experience leading cross-functional teams and 3rd party agencies and consultancy teams to achieve digital and business objectives * Strong understanding of front-end and back-end digital operations to lead analysts, architects and developers to build and support the digital experience* Bachelor's degree in Marketing, Digital Media, Business, or a related field; Master's degree preferred.* Strong understanding of digital marketing, user experience design, and content strategy.* Strong project management skills with the ability to manage multiple initiatives simultaneously.* Experience in e-commerce, B2C, or consumer-focused industries is a plus.* Excellent computer skills* Strong strategic skills with a bias for action; detail oriented* Basic understand or background in tennis a plus* This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy."

• This position is considered exempt

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $71,000 to $95,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.