# # Summary of Essential Functions # Duties: Manages and coordinates activities related to the registration and information desk, providing leadership for day-to-day operations of the department, ensuring operating efficiency and continuity of care Oversees timely processing of all URPG registration functions, mandatory forms, regulatory processes and collection of money Demonstrates a high level of flexibility, commitment and availability to the department needs.# Completes assignments in a timely manner.# Is quick to assist with needed projects/special circumstances Manage department staff, including hiring, scheduling, training, evaluating performance and competency, completing annual performance reviews, completing payroll, approving PTO requests, performing monthly rounding meetings and monthly department meetings, conducting disciplinary/counseling as needed according to hospital policies and procedures Assists staff by providing guidance and support in resolving patient, physician, employee and interdepartmental complaints and conflicts Performs continuous monitoring of URPG registration related key performance indicators, generates monthly reports summarizing trends and maintains department scorecard Model, provide training, establish, upgrade, and evaluate effective customer service policies, behaviors, methods and procedures Design and implement system and department policies related to department processes, data collections, patient and family education, patient satisfaction, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and Joint Commission, state and federal regulations. Collaborates with the Billing department and Patient Access Educator #in the development and implementation of educational activities related to errors, insurance requirements and/or claim denials Provides accurate account maintenance and documentation sufficient for audit controls Investigate and mitigate risk associated with claim denials related to scheduling or authorization denials Responsible for ensuring departmental goals and objectives are met as related to five pillars (People, Service, Quality, Finance # Growth). Coordinates with Manager to monitor that department maintains within budget parameters and provides input on annual budget planning Takes an active role in the maintenance, testing, upgrades, and issue resolution of the registration modules.# Works on system related problems in conjunction with IS department in resolving/improving the current HIS systems Is on a leadership call rotation for the Patient Access department approximately 5 weekends per year to assist staff with problem solving and coverage issues. Performs other tasks/responsibilities as necessary Educational Requirements: High school diploma or equivalent required Associates degree preferred, not required Qualifications, Knowledge, Skills and Abilities: Must have excellent verbal and written skills and the ability to work independently and as part of a management team. CHAM certification preferred Performs effectively under stress Strong organizational and interpersonal skills Adept at using Excel and other Microsoft applications Knowledge of insurance billing guidelines including governmental programs Promotes and instills confidence in relationships among customers, personnel, medical staff and physician office staff Must have the ability to organize, delegate, make decisions, instruct, listen and display professionalism and confidentiality Two years essential experience in the Admission department or up to three years related experience Physical Requirements: Must be able to read and write the modern English language Must be able to work under stressful conditions Requires correctable vision and hearing to normal ranges Requires correctable vision and hearing to normal ranges Requires the ability to distinguish letters and symbols Sedentary job with frequent standing and walking #