Description

Job Title: Social Media Coordinator

Department: External Affairs

Reports to: Communications Manager

Supervises: N/A

FLSA Status: Exempt, Salary 

Requirements

Who We Are:

United Food Bank's history is deeply rooted in the East Valley and dates back to July 1983, when it began operations as United Food Distribution Center, Inc. As a Feeding America affiliate, United Food Bank has grown to serve 19,608 square miles across five counties, including some of the state's most remote areas. Through a network of 150 agency partners, children and families, seniors, and the unhoused. 

Our Mission and Values:

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are:

Teamwork-oriented, collaborating with others to achieve the best outcomes

Guided by Integrity to do the right things, always

Inspired to go above and beyond to deliver Service & Innovation in your role.

The Role: 

Join United Food Bank's expanding team serving in a newly created role of Social Media Specialist. The Social Media Specialist is responsible for executing the United Food Bank’s social media communications and strategy. The Social Media Specialist works collaboratively with program leadership to ensure consistent messaging regarding United Food Bank’s mission, vision, philosophy, and services. The Social Media Specialist will be part of the External Affairs Department and report to the Communications Manager. 

Duties and Responsibilities: include, but are not limited to, the following:

• Consistently communicate agency mission, vision, values, and services through all communications with adherence to brand guidelines.
• Prepare an annual social media marketing plan with clear deliverables and metrics
• Prepare monthly analysis of key metrics to monitor social media progress towards communications and marketing goals and report trends of interest or concern to the supervisor.
• Must be fluent in using Facebook, Twitter, Instagram, YouTube, and LinkedIn
• Align social media messaging to agency mission, vision, values, and priorities
• Create content strategy & plan each month 
• Message management across all social platforms
• Design all content for agency messaging, events, and updates (must have knowledge of using Adobe Creative Suite and/or Canva)
• Content scheduling: scheduling all posts through sprout social and/or directly through social platforms.
• Content development and management: Must have an eye for photography. Social Media Specialist will be responsible for getting photos/videos at events, tours, volunteer sessions, and agency visits throughout the company for internal and external use.
• Manage Videography needs: taking video, hiring videographer (as needed, when approved), organizing and maintaining video assets
• Manage Photography needs: taking photos, hiring a photographer (as needed, when approved), organizing and maintaining photo assets
• Availability to work occasional evenings and weekends, as required

Qualifications: 

• Passion for alleviating hunger.
• Minimum of two years of social media management experience
• Experience developing quality content for various formats, channels, and audiences
• Excellent interpersonal and presentation, both written and oral. 
• Balance of creative problem-solving skills and analytical thinking.
• Team player mentality with the ability to work collaboratively.
• Ability to assume responsibility and work independently.
• Detail-oriented with adherence to deadlines
• Candidates should have computer skills and comfort level with Microsoft Office (Word, Excel, PowerPoint, and Outlook), Canva, Adobe Creative Suite, Google Suite, and MailChimp (or similar)

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of various desktop and mobile computer applications. 

Competencies: 

• Values Focused – emphasizes organizational values in their work activities and inspires co-workers to follow their lead.
• Analytical – synthesizes complex and/or diverse information.
• Problem Solving – makes timely and sound decisions based on logical presumptions that reflect information; prioritizes work tasks, goals, and objectives; considers confidentiality of information before sharing with others.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings. 
• Leadership – inspires and motivates others to perform well, and accepts feedback from others.
• Quality Management – looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/Organizing – prioritizes and plans work activities, uses time efficiently, and develops realistic action plans. 
• Safety and Security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
• In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Benefits:

United Food Bank offers employees and their eligible dependents a variety of group health, dental, and life insurance benefit options. Additionally, a 401k plan will be available 90 days after the first day of employment. Coverage under our insurance program commences on the first day of the month following thirty days of continuous employment. In addition, a 3-week vacation is available for your use during the year on an accrual basis. Additional time off such as sick leave, holidays, and bereavement are available and will be discussed during the onboarding process. 

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor and the CEO & President.

United Food Bank is an equal opportunity employer.